General Liability Senior Technical Specialist - Downers Grove, IL

VetJobs•Downers Grove, IL

1d•$94,400 - $155,800

About The Position

The Senior Technical Specialist, General Liability manages complex and higher-severity injury and property damage claims, including claims involving significant litigation and extended resolution timelines. The role includes customer contact, coverage determination, liability evaluation, damage assessment, reserve establishment, and timely, accurate payments within the applicable authority and oversight. The specialist applies advanced claims-management, investigative, coverage-evaluation, and settlement-negotiation expertise to resolve claims fairly and promptly, while building professional relationships with customers and other stakeholders. The position also mentors and coaches Claim Professionals on higher-severity claims. The role independently manages a caseload of complex personal and/or business insurance liability claims from first notice of loss through resolution. It involves investigating claims, coordinating internal and external resources, developing litigation and resolution strategies with counsel, conducting multi-party negotiations, maintaining accurate claim records, and adapting to technology changes. Travel, including overnight stays for mediations, trials, or arbitration, may be required.

Requirements

High school diploma or GED.
At least three years of bodily injury liability, property damage liability, or comparable claim-related experience.
Acquire and maintain relevant insurance license(s) within three months of starting the job, as required by state law and Travelers.
Ability to independently analyze complex situations, exercise sound judgment, and make effective decisions.
Excellent verbal and written communication skills, including the ability to synthesize and clearly communicate complex information to multiple stakeholders.
Strong customer service skills, including managing expectations, resolving escalated issues, and maintaining trust throughout complex claims.
Strong attention to detail and organizational skills, with the ability to manage a high-volume workload and prioritize effectively.
Conflict resolution and negotiation skills, including managing disputed high-value claims, negotiating settlements, and coordinating with legal counsel.
Ability to manage stress and difficult situations while maintaining composure, professionalism, and accountability.
Understanding of insurance principles and terminology, state and federal insurance regulations, fair claims practices legislation, and legal requirements.
Ability to interpret, apply, and clearly articulate complex policy language, endorsements, and exclusions to assess coverage and claim eligibility.
Ability to learn from experience and apply it to new situations with speed and flexibility.

Nice To Haves

Bachelor’s degree.
Four years of bodily injury claim and litigation experience.
Active adjuster license, where required by state law.
Experience with claims management systems.
Advanced skills in Microsoft Office and enterprise technology systems and platforms.

Responsibilities

Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within assigned authority.
Handle high-complexity personal and/or business insurance liability claims, including coverage disputes and contractual indemnity issues.
Contact relevant parties and thoroughly investigate claims to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves.
Communicate promptly and professionally with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
Develop and execute advanced resolution strategies and coordinate resources for comprehensive claim investigations and evaluations.
Partner with counsel to develop, direct, and execute litigation management strategies.
Manage multi-party negotiations to achieve claim resolutions within delegated authority limits.
Maintain accurate claim activity records in claim management systems.
Identify opportunities to improve or enhance current best practices and offer creative solutions.
Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly AI-related tools, while maintaining productivity and service quality.
Acquire and maintain relevant insurance licenses within three months of starting, as required by state and Travelers requirements.
Mentor and coach Claim Professionals, including providing higher-severity claims mentoring.
Travel, potentially with overnight stays, to attend mediations, trials, arbitration, and similar events, as required.
Perform other duties as assigned.