General Liability Senior Technical Specialist - Downers Grove, IL

Military Spouse Corporate Career Network•Downers Grove, IL

About The Position

The Senior Technical Specialist, General Liability, manages and investigates complex and higher-severity bodily injury and property damage claims, including claims involving coverage disputes, contractual indemnity issues, significant litigation, and extended resolution timelines. The role is responsible for customer contact, coverage determinations, liability and damage evaluations, setting timely reserves, and issuing accurate payments within delegated authority and appropriate oversight. The specialist uses advanced claims management, investigation, coverage evaluation, and negotiation expertise to achieve timely and fair resolutions. The role also builds professional relationships with customers and other stakeholders, partners with counsel on litigation strategy, and mentors and coaches Claim Professionals, including on higher-severity claims. Travel, potentially including overnight stays, may be required for mediations, trials, arbitration, and similar events.

Requirements

High school diploma or GED.
At least three years of bodily injury liability, property damage liability, or comparable claim-related experience.
Acquire and maintain relevant insurance license(s) within three months of starting the job, as required by state and Travelers requirements.

Nice To Haves

Bachelor’s degree.
Four years of bodily injury claim and litigation experience.
Active adjuster license, where required by state law.
Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.
Excellent verbal and written communication skills, including the ability to comprehend, synthesize, and clearly articulate complex information to multiple stakeholders.
Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently.
Exceptional customer service skills, including proactively managing customer expectations, resolving escalated issues, and maintaining trust throughout complex claims.
Strong attention to detail and organizational skills, including the ability to manage a high-volume workload and prioritize effectively.
Advanced conflict resolution and negotiation skills, including managing disputed high-value claims, negotiating settlements, and coordinating with legal counsel.
Ability to manage stress, navigate difficult situations, maintain composure and professionalism under pressure, and take accountability for decisions.
Strong understanding of insurance principles and terminology, state and federal insurance regulations, fair claims practices legislation, and legal requirements.
Ability to interpret, apply, and clearly articulate complex policy language, endorsements, and exclusions to assess coverage and claim eligibility.
Ability to learn quickly from experience and apply it to new situations with speed and flexibility.

Responsibilities

Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within the assigned level of authority.
Handle high-complexity personal and/or business insurance liability claims, typically involving coverage disputes and contractual indemnity issues.
Contact relevant parties and investigate claims to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves in accordance with policy terms and management guidance.
Communicate in a timely and professional manner with customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
Develop and execute advanced resolution strategies and coordinate internal and external resources for comprehensive claim investigations and evaluations.
Partner with counsel to develop, direct, and execute litigation management strategies.
Manage multi-party negotiations to achieve optimal claim resolutions within delegated authority limits.
Maintain accurate claim activity records in claim management systems.
Identify opportunities to improve or enhance best practices and offer creative solutions.
Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly involving AI, while maintaining productivity and service quality.
Acquire and maintain relevant insurance licenses to comply with state and Travelers requirements within three months of starting the job.
Mentor and coach Claim Professionals, including providing higher-severity claims mentoring.
Perform other duties as assigned.