Senior Technical Specialist, General Liability

Travelers • Hartford, CT

1d • $94,400 - $155,800

About The Position

The Senior Technical Specialist, General Liability manages and investigates complex, higher-severity bodily injury and property damage claims, including claims involving significant litigation and extended resolution timelines. The role includes customer contact, coverage determination, liability evaluation, damage assessment, reserve establishment, and timely, accurate payments within appropriate authority and oversight. It applies advanced claims management, investigative, coverage evaluation, and settlement negotiation expertise to support fair and timely claim resolution. The specialist also builds professional relationships with customers and key stakeholders and mentors and coaches Claim Professionals on higher-severity claims.

Requirements

• High school diploma or GED.
• At least three years of bodily injury liability, property damage liability, or comparable claim-related experience.
• Acquire and maintain relevant insurance license(s) within three months of starting the job, as required by state and Travelers’ requirements.
• Ability to manage complex claims and litigation, determine coverage, evaluate liability and damages, establish reserves, and negotiate settlements.
• Strong understanding of insurance principles and terminology, state and federal insurance regulations, fair claims practices legislation, and legal requirements.
• Ability to interpret, apply, and clearly articulate complex policy language, endorsements, and exclusions to assess coverage and claim eligibility.
• Excellent verbal and written communication skills and ability to synthesize and clearly explain complex information to multiple stakeholders.
• Ability to analyze complex situations, exercise sound judgment, and make effective decisions independently.
• Strong customer service skills, including managing expectations, resolving escalated issues, and maintaining trust through complex claims.
• Strong attention to detail and organizational skills, with ability to manage a high-volume workload and prioritize effectively.
• Advanced conflict resolution and negotiation skills, including managing disputed high-value claims and coordinating with legal counsel.
• Ability to manage stress, navigate difficult situations, maintain composure and professionalism under pressure, and take accountability for decisions.
• Ability to learn quickly from experience and apply it to new situations with speed and flexibility.

Nice To Haves

• Bachelor’s degree.
• Four years of bodily injury claim and litigation experience.
• Active adjuster license, where required by state law.
• Experience with claims management systems and advanced skills in Microsoft Office and enterprise technology systems and platforms.

Responsibilities

• Independently manage an active caseload of injury and/or property damage claims and litigation from first notice of loss through resolution within the assigned level of authority.
• Handle high-complexity personal and/or business insurance liability claims, typically involving coverage disputes and contractual indemnity issues.
• Gather information and conduct thorough investigations by contacting relevant parties to determine coverage, evaluate liability exposure, assess bodily injury and/or property damage, and establish appropriate reserves.
• Provide timely, professional communication to customers, representatives, opposing counsel, third-party vendors, and internal stakeholders.
• Develop and execute advanced claim-resolution strategies and coordinate internal and external resources for comprehensive investigations and evaluations.
• Partner with Counsel to develop, direct, and execute litigation management strategies.
• Manage multi-party negotiations with key stakeholders to achieve optimal resolutions within delegated authority limits.
• Maintain accurate records of claim activity in claim management systems.
• Identify opportunities to improve or enhance current best practices and offer creative solutions.
• Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly involving AI, while maintaining productivity and service quality.
• Acquire and maintain relevant insurance licenses to meet state and Travelers’ requirements within three months of starting.
• Mentor and coach Claim Professionals, including providing higher-severity claims mentoring.
• Travel, potentially including overnight stays, to attend mediations, trials, arbitration, and related events as needed.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for eligible employees and family members beginning on the first day of employment.
• Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program contributions to an employee’s 401(k) when the employee makes student loan payments.
• Pension Plan funded 100% by Travelers.
• Minimum of 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources.
• Mental health program with access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED