General Liability Lead Claims Adjuster- Bodily Injury

Gallagher•Rolling Meadows, IL

13h•Remote

About The Position

Gallagher Bassett is hiring a General Liability Lead Claims Adjuster focused on bodily injury. The role is eligible for fully remote work and may involve any jurisdiction; a New York adjuster’s license is required. The adjuster investigates, evaluates, and resolves complex general liability claims with minimal supervision, applying claims-management experience and analytical judgment to assess exposure, determine an appropriate course of action, and bring claims to resolution. The role involves extensive communication with parties involved in claims, providing empathetic customer service to claimants on behalf of clients, and partnering with clients to improve claims-management processes. Claims must be handled consistently with client and corporate policies, procedures, industry practices, and applicable statutory, regulatory, and ethical requirements. The adjuster is also responsible for timely, efficient documentation and communication of claim activity.

Requirements

High school diploma.
At least 7 years of related claims experience.
Commercial general liability bodily injury and litigation management background.
An active New York adjuster’s license is required.
Appropriate licensure and/or certification in all states in which claims are handled.
Knowledge of accepted industry standards and practices.
Computer experience with related claims and business software.

Nice To Haves

Bachelor’s degree.
Resourcefulness.
Being a standout colleague.

Responsibilities

Analyze claims exposure, plan the appropriate course of action, and resolve claims.
Investigate, evaluate, and resolve complex general liability claims with minimal supervision.
Communicate extensively with parties involved in the claim process to support effective communication and resolution.
Provide empathetic customer service to claimants on behalf of clients throughout the claims process.
Handle claims in accordance with client and corporate policies and procedures, industry practices, and statutory, regulatory, and ethical requirements.
Document and communicate claim activity in a timely and efficient manner.
Partner with clients to deliver solutions and enhance claims-management processes.
Think critically, solve problems, and plan and prioritize work to serve clients and claimants.