Senior General Liability Bodily Injury Claims Adjuster- Dedicated Retail Client

Gallagher•Rolling Meadows, IL

7d•Remote

About The Position

At Gallagher Bassett, this role helps clients and claimants navigate complex claims, supports recovery, and delivers outcomes through empathetic, precise, and collaborative service. The Senior General Liability Bodily Injury Claims Adjuster applies claims management experience to assess exposure, determine appropriate actions, and resolve claims. The position involves extensive interaction with parties in the claims process and providing empathetic customer service to claimants on behalf of clients. The adjuster handles claims in accordance with client and corporate policies, procedures, industry practices, and applicable statutory, regulatory, and ethical requirements. They document and communicate claim activity promptly and efficiently. As part of an experienced claims team, the adjuster investigates, evaluates, and resolves complex General Liability claims with moderate supervision, while partnering with clients to improve claims management and using critical thinking, problem-solving, planning, and prioritization to serve clients and claimants.

Requirements

High school diploma.
At least 5 years of related claims experience.
Appropriate licensure and/or certification in every state where claims are handled.
Knowledge of accepted industry standards and practices.
Computer experience with claims-related and business software.

Nice To Haves

Commercial General Liability Bodily Injury claims background.
Litigation Management experience.
Active adjuster licenses in Texas, Florida, New York, and Hawaii are preferred.
Bachelor's degree.
Bodily Injury Claims experience.
Litigation Management experience.
Experience with contractual indemnification, risk transfer, and tenders.

Responsibilities

Analyze claims exposure, plan an appropriate course of action, and resolve claims.
Communicate and coordinate extensively with parties involved in the claims process to support effective communication and resolution.
Provide empathetic customer service to claimants on behalf of clients throughout the claims process.
Handle claims in accordance with client and corporate policies, procedures, industry practices, and statutory, regulatory, and ethical requirements.
Document and communicate claim activity in a timely and efficient manner.
Investigate, evaluate, and resolve complex General Liability claims with moderate supervision.
Partner with clients to deliver solutions and enhance the claims management process.
Apply critical thinking and problem-solving skills to plan and prioritize work serving clients and claimants.