General Liability Lead Claims Adjuster

Gallagher•Lower Allen Township, PA

4h•Remote

About The Position

At Gallagher Bassett, the General Liability Lead Claims Adjuster applies claims management experience to analyze claims exposure, determine an appropriate course of action, and resolve claims. The role involves extensive interaction with parties involved in the claim process, providing empathetic customer service to claimants on behalf of clients, and handling claims in accordance with client and corporate policies, procedures, industry practices, and statutory, regulatory, and ethical requirements. The adjuster documents and communicates claim activity promptly and efficiently to support claim outcomes. As a member of the Claims Adjuster team, this role investigates, evaluates, and resolves complex General Liability claims with minimal supervision. The adjuster partners with clients to deliver solutions and improve the claims management process, while using critical thinking, problem-solving, planning, and prioritization skills to serve clients and claimants. The role is eligible for fully remote work. Any jurisdictional experience is considered, and a New York adjuster license is required.

Requirements

High school diploma.
Minimum of 7 years of related claims experience.
Commercial General Liability Bodily Injury and Litigation Management claims background.
Active New York adjuster license.
Appropriate licensure and/or certification in all states in which claims are handled.
Knowledge of accepted industry standards and practices.
Computer experience with related claims and business software.

Nice To Haves

Bachelor's degree.
Resourceful.
Standout colleague.

Responsibilities

Analyze claims exposure, determine the proper course of action, and resolve claims.
Interact with parties involved in the claim process to support effective communication and resolution.
Provide empathetic customer service to claimants on behalf of clients throughout the claims process.
Handle claims in accordance with client and corporate policies, procedures, accepted industry practices, and statutory, regulatory, and ethical requirements.
Document and communicate claim activity in a timely and efficient manner.
Investigate, evaluate, and resolve complex General Liability claims with minimal supervision.
Partner with clients to deliver solutions and enhance the claims management process.
Think critically, solve problems, plan, and prioritize tasks to serve clients and claimants.