General Clerk II

National Grid•Lowell, MA

About The Position

The General Clerk II performs a range of clerical and administrative duties supporting work management, field operations, employees, and customers. The position processes records, work orders, invoices, check requests, and time entries; manages office supplies and deliveries; and provides phone and scheduling support. Duties also include entering contractor-provided job information into a construction database and assisting with work order closeout, survey materials, and employee clothing and boot allowance transfers. The role is based in Lowell and pays $31.35 per hour. It is a safety-sensitive, DOT-covered position subject to applicable federal drug and alcohol regulations and testing. Many employment terms are defined by a collective bargaining agreement. National Grid does not provide visa sponsorship for this position.

Requirements

Demonstrated computer skills and knowledge of word processing and spreadsheet applications.
Demonstrated ability to work effectively with internal and external customers.
Good oral and written communication skills.
Ability to process large volumes of data within strict deadlines.
Knowledge of SAP.
Must pass the clerical test on record.
Must type at least 30 words per minute.
Ability to work without current or future visa sponsorship.
Compliance with DOT drug and alcohol testing requirements for safety-sensitive, DOT-covered positions.

Responsibilities

Copy, scan, fax, and file various types of records.
Create work orders in the work management system, including gate box work orders.
Close out completed work orders in the work management system, such as Maximo.
Order office supplies and deliver UPS packets.
Handle internal and external customer calls.
Process check requests and various invoices, including SAP, shopping cart, and dig safe invoices.
Perform other clerical duties as assigned, such as Remedy updates, corporate bulletins, job postings, data entry, patch inspections, and assisting with work packet creation.
Enter time and assist employees of higher grade as required.
Make outgoing customer calls to schedule Meter Set Compliance and Meter Protection appointments.
Close out jobs requested by supervisors, including leaks, mains and service, and miscellaneous work.
Print survey books.
Create work orders for Meter Set Compliance and Survey 123 entries.
Assist with closing out CMS atmospheric corrosion work orders.
Enter contractor-provided job information into the construction database each week.
Assist with time-entry processes.
Assist with end-of-year clothing and boot allowance transfers for C&M and CMS.