GBS Working Capital Operations

Pfizer • Memphis, TN

4d • Hybrid

About The Position

Lead Global Business Services delivery across Credit and Treasury, Collections and Dispute Management, Gross-to-Net, and Cash Application. The role is accountable for operational performance, service delivery, working-capital outcomes, financial controls, stakeholder experience, and organizational effectiveness.

The role establishes operational direction, work allocation, and organizational alignment while partnering with the Working Capital Global Process Lead on transformation, integration, and process improvements. It builds leadership capability through performance management, talent planning, succession, and colleague development, and promotes an inclusive, connected GBS culture across teams, locations, and capabilities.

The position makes decisions within its defined operational or process scope and may recommend or co-decide material remediation, approved exceptions, operating-model changes, transformation priorities, and investment needs with appropriate leaders. It does not own enterprise policy, formal audit or tax opinions, final investment approval, business decisions outside its scope, or enterprise technology architecture.

Requirements

• University degree in Accounting, Finance, or Economics, or a professional accounting designation.
• Typically 12 or more years of progressive working-capital, finance-operations, or Global Business Services experience, including substantial leadership responsibility.
• Demonstrated leadership across Credit and Treasury, Collections, Gross-to-Net and/or Cash Application operations in a complex environment.
• Strong understanding of cash conversion, liquidity, deductions, collections effectiveness, operational controls, and service-performance management.
• Experience delivering transformation, integration, productivity, budget, and business-case outcomes.
• Enterprise leadership and sound, risk-based decision making.
• Clear executive communication and ability to influence global and regional stakeholders.
• Financial stewardship, control discipline, and timely issue escalation.
• Change leadership, adoption, and measurable value realization.
• Colleague development, inclusive leadership, and succession planning, where applicable.
• Digital and AI fluency, with the ability to translate business and control needs into scalable solutions.
• Candidates must be authorized to work in the United States by any employer; U.S. work visa sponsorship is unavailable.
• The position requires permanent work authorization in the United States.

Nice To Haves

• Advanced finance, business, or operations qualification.
• CPA, CA, CMA, CTP, Lean Six Sigma, or similar process-improvement certification.
• End-to-end experience across all four working-capital capability areas.
• Demonstrated succession planning and leadership-capacity development.

Responsibilities

• Lead global operations across Credit and Treasury, Collections and Dispute Management, Gross-to-Net, and Cash Application, ensuring reliable service and performance delivery.
• Drive collection effectiveness, dispute resolution, cash-application accuracy, and Gross-to-Net performance to support enterprise cash-flow objectives.
• Establish performance expectations and monitor key performance indicators for quality, productivity, customer service, and compliance.
• Maintain adherence to financial controls, SOX requirements, policies, and regulatory obligations; resolve audit findings, compliance risks, and control gaps.
• Set operational direction, work allocation, and organizational alignment; partner with the Global Process Lead on transformation, integration, and process improvements.
• Build leadership capability through performance management, talent planning, succession, and colleague development.
• Build and sustain an inclusive and connected GBS culture across teams, locations, and capabilities.
• Promote transparent communication, collaboration, recognition, development, and colleague voice; use engagement insights and feedback to strengthen colleague experience, organizational effectiveness, and business performance.
• Partner with relevant leaders on material remediation, approved exceptions, operating-model changes, transformation priorities, and investment needs within the role's scope.

Benefits

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution.
• Paid vacation, holiday, and personal days.
• Paid caregiver/parental and medical leave.
• Medical, prescription drug, dental, and vision coverage.
• Eligible to participate in Pfizer’s Global Performance Plan, with a bonus target of 22.5% of base salary.
• Eligible to participate in a share-based long-term incentive program.
• Relocation assistance may be available based on business needs and/or eligibility.
• Comprehensive benefits and programs to support colleagues’ health and life events.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior