Trade & Working Capital Operations Manager

City National Bank of Florida•Coral Gables, FL

About The Position

The Trade & Working Capital Operations Manager manages CNB’s Letters of Credit and related Trade Operations activities, including Standby Letters of Credit, Commercial Letters of Credit, Documentary Collections, and operational servicing support for Trade Payables, Receivables Finance, and related Working Capital Finance programs. The role also oversees ongoing monitoring of residential portfolio servicing performed by external vendors, helping ensure compliance with applicable regulatory, investor, agency, contractual, Bank policy, and servicing requirements. The position provides managerial oversight, operational governance, technical expertise, quality control, staff development, and cross-functional coordination to ensure transactions and servicing activities are processed, monitored, documented, and escalated accurately and efficiently in accordance with applicable rules, policies, approvals, and control expectations. It leads day-to-day trade and working capital operations, reviews complex transactions within delegated authority, manages vendor relationships and servicing oversight, supports audit and regulatory reviews, and partners on systems, workflow, automation, and process-improvement initiatives.

Requirements

At least 10 years of experience in Commercial and Standby Letters of Credit, Trade Services, Documentary Collections, Trade Operations, Payables Financing (Supply Chain Finance), Receivables Financing, or related commercial banking operations functions.
At least 5 years of experience leading teams, supervising operational staff, managing complex workflows, or formally overseeing operational controls in a regulated banking environment.
At least 3 years of experience supporting system or process implementations, control enhancements, audit responses, regulatory examinations, or operating model improvements related to banking operations.
Advanced knowledge of Standby Letters of Credit, Commercial Letters of Credit, Documentary Collections, claims and draw processing, amendments, expiries, cancellations, and related trade operations servicing.
Working knowledge of applicable trade rules and standards, including UCP 600, ISP98, and URDG 758, and related operational and legal considerations where relevant.
Strong understanding of operational risk management, quality control, maker-checker and review controls, segregation of duties, issue management, exception handling, audit readiness, and regulatory expectations.
Ability to provide managerial oversight, technical guidance, staff development, workload management, and escalation support for complex trade operations activities.
Ability to collaborate across Front Office, Credit, Legal, Compliance, Treasury, Finance, Technology, Product, PMO, Audit, external counsel, vendors, and clients.
Strong written and verbal communication skills, including the ability to explain complex trade operations issues, risks, controls, and recommendations to senior stakeholders.
Strong analytical, problem-solving, and decision-making skills, including the ability to identify risks, evaluate control gaps, and recommend practical remediation or process improvements.
Proficiency with Microsoft Office and familiarity with lending/core systems, document repositories, payment systems, trade platforms, reporting tools, and workflow applications.
Ability to manage multiple priorities, projects, deadlines, audits, examinations, escalations, and operational initiatives while maintaining accuracy and control discipline.
Ability to oversee vendor servicing performance, monitor issue remediation, review vendor reporting, and coordinate residential portfolio servicing oversight with internal stakeholders.
Bachelor’s degree in Business, Finance, International Business, Accounting, Operations, or a related field; an equivalent combination of education and relevant experience may be considered.

Nice To Haves

Experience with Loan IQ, Fiserv, nCino/Elevate, or comparable systems.
Certified Documentary Credit Specialist (CDCS), Certified Treasury Professional (CTP), or similar trade/operations certification.

Responsibilities

Manage day-to-day Core Trade & Working Capital operations, including standby and commercial Letters of Credit, Trade Loans, Trade Payables, and Receivables.
Oversee LC and trade transaction activities, including issuance, amendments, document examination, discrepancy handling, claims and draws, payments, expiries, cancellations, disbursements, advances, booking, reporting, and related servicing.
Provide technical guidance and review for complex Standby Letters of Credit, Commercial Letters of Credit, Documentary Collections, Direct-Pay Letters of Credit, syndicated LCs, counter and counter-counter standby LCs, and other approved trade instruments.
Ensure required credit, regulatory, legal, compliance, and operational approvals are obtained before issuance, amendment, payment, release, or other material activity.
Review and approve complex transaction activity within delegated authority, including document examinations, discrepancy decisions, wire and payment requests, amendments, renewals, draws, cancellations, and operational exceptions.
Serve as the primary operational liaison with internal and external stakeholders on Letters of Credit and related trade operations matters.
Manage operational efficiency, digitization, and automation projects focused on reducing unit transaction cost; propose tools, training, and other activities aligned with product growth strategies and expense budgets.
Oversee operational controls, procedures, quality reviews, exception management, escalation routines, audit readiness, regulatory examination support, and remediation efforts for Trade Operations.
Manage vendor relationships and monitor adherence to quality standards, service times, bank-required controls, and regulations; provide quarterly vendor performance updates to Operations and Product leadership and escalate issues as necessary.
Oversee monitoring of residential portfolio servicing performed by external vendors, including review of reporting, servicing performance, service levels, exception trends, remediation items, and escalations.
Help ensure residential portfolio servicing vendors comply with applicable regulatory, investor, agency, contractual, Bank policy, and servicing requirements, coordinating with internal stakeholders and vendor contacts as needed.
Coordinate residential portfolio servicing oversight routines, including tracking vendor issues and action plans, management reporting, documenting follow-up items, and supporting audit, compliance, regulatory, and internal review requests.
Manage direct reports and assigned operational functions, including workload allocation, performance management, coaching, training, cross-training, regulatory accountability, and professional development.
Partner with Product, Technology, PMO, Credit, Compliance, Finance, and vendors on Trade Finance initiatives, system implementations, workflow design, testing, process improvements, automation opportunities, and target operating model development.
Prepare, review, and present operational reporting, metrics, issue updates, risk and control summaries, vendor servicing oversight updates, and management information.
Maintain and enhance procedures, control documentation, job aids, and training materials for LCs, collections, trade servicing, trade loans, trade payables and receivables, residential servicing vendor oversight, and related workflows.
Perform other duties and special projects as assigned by management.