Trade & Working Capital Operations Manager

City National Bank of Florida•Coral Gables, FL

About The Position

The Trade & Working Capital Operations Manager leads CNB’s Letters of Credit and related Trade Operations activities, including Standby Letters of Credit, Commercial Letters of Credit, Documentary Collections, and operational servicing support for Trade Payables, Receivables Finance, and related Working Capital Finance programs. The role also provides managerial oversight of external vendors’ ongoing residential portfolio servicing activities, helping ensure adherence to applicable regulatory, investor, agency, contractual, Bank policy, and servicing requirements. The manager provides operational governance, technical expertise, quality control, staff development, and cross-functional coordination. They ensure transactions and servicing activities are processed, monitored, documented, and escalated accurately, efficiently, and in accordance with applicable rules, policies, approvals, and control expectations. The role oversees direct reports and assigned operational functions, vendor relationships and performance, process improvements, reporting, audit readiness, and regulatory examination support.

Requirements

At least 10 years of experience in Commercial and Standby Letters of Credit, Trade Services, Documentary Collections, Trade Operations, Payables Financing (Supply Chain Finance), Receivables Financing, or related commercial banking operations.
At least 5 years of experience leading teams, supervising operational staff, managing complex workflows, or providing formal oversight of operational controls in a regulated banking environment.
At least 3 years of experience supporting system or process implementations, control enhancements, audit responses, regulatory examinations, or operating model improvements related to banking operations.
Advanced knowledge of Standby Letters of Credit, Commercial Letters of Credit, Documentary Collections, claims and draw processing, amendments, expiries, cancellations, and related trade operations servicing.
Working knowledge of applicable trade rules and standards, including UCP 600, ISP98, and URDG 758, and related operational and legal considerations where relevant.
Strong understanding of operational risk management, quality control, maker-checker and review controls, segregation of duties, issue management, exception handling, audit readiness, and regulatory expectations.
Ability to provide managerial oversight, technical guidance, staff development, workload management, and escalation support for complex trade operations.
Ability to collaborate across Front Office, Credit, Legal, Compliance, Treasury, Finance, Technology, Product, PMO, Audit, external counsel, vendors, and clients.
Strong written and verbal communication skills, including the ability to explain complex trade operations issues, risks, controls, and recommendations to senior stakeholders.
Strong analytical, problem-solving, and decision-making skills, including the ability to identify risks, evaluate control gaps, and recommend practical remediation or process improvements.
Proficiency with Microsoft Office and familiarity with lending/core systems, document repositories, payment systems, trade platforms, reporting tools, and workflow applications.
Ability to manage multiple priorities, projects, deadlines, audits, examinations, escalations, and operational initiatives while maintaining accuracy and control discipline.
Ability to oversee vendor servicing performance, monitor issue remediation, review vendor reporting, and coordinate residential portfolio servicing oversight with internal stakeholders.
Bachelor’s degree in Business, Finance, International Business, Accounting, Operations, or a related field, or an equivalent combination of education and relevant experience.

Nice To Haves

Experience with Loan IQ, Fiserv, nCino/Elevate, or comparable systems.
Certified Documentary Credit Specialist (CDCS), Certified Treasury Professional (CTP), or similar trade/operations certification.

Responsibilities

Manage day-to-day operations for Core Trade & Working Capital, including standby and commercial Letters of Credit, Trade Loans, and Trade Payables and Receivables activities such as issuance, amendments, document examination, discrepancy handling, claims and draws, payments, expiries, cancellations, disbursements and advances, booking, reporting, and servicing.
Provide technical guidance and review for complex trade instruments, including Standby Letters of Credit, Commercial Letters of Credit, Documentary Collections, Direct-Pay Letters of Credit, syndicated LCs, and counter/counter-counter standby LCs.
Ensure required credit, regulatory, legal, compliance, and operational approvals are obtained before material transaction activity.
Review and approve complex transaction activity within delegated authority, including document examinations, discrepancy decisions, payment requests, amendments, renewals, draws, cancellations, and operational exceptions.
Serve as the primary operational liaison with internal and external stakeholders on Letters of Credit and related trade operations matters.
Manage operational efficiency, digitization, and automation projects, with a focus on reducing unit transaction costs and aligning activities with product growth strategies and expense budgets.
Oversee operational controls, procedures, quality reviews, exception management, escalation routines, audit readiness, regulatory examination support, and remediation for Trade Operations.
Manage vendor relationships and monitor adherence to quality standards, service times, required controls, and regulations; provide quarterly vendor performance updates to Operations and Product leadership and escalate issues as appropriate.
Oversee monitoring of residential portfolio servicing performed by external vendors, including vendor reporting, servicing performance, service levels, exception trends, remediation items, and issue escalation.
Help ensure residential portfolio vendors comply with applicable regulatory, investor, agency, contractual, Bank policy, and servicing requirements; coordinate with relevant internal stakeholders and vendor contacts.
Coordinate residential portfolio servicing oversight routines, including vendor issue tracking, action plans, management reporting, follow-up documentation, and support for audit, compliance, regulatory, or internal review requests.
Manage direct reports and assigned operational functions, including workload allocation, performance management, coaching, training, cross-training, regulatory accountability, and professional development.
Partner with Product, Technology, PMO, Credit, Compliance, Finance, and vendors on Trade Finance initiatives, system implementations, workflow design, testing, process improvements, automation, and target operating model development.
Prepare, review, and present operational reports, metrics, issue updates, risk and control summaries, vendor servicing oversight updates, and management information.
Maintain and enhance procedures, control documentation, job aids, and training materials for trade and assigned residential servicing oversight workflows.
Perform other duties and special projects as assigned by management.