GBS Business Analyst
About The Position
The GBS Business Analyst is a member of the BIS Program Development team, providing analytics, reporting, and business operations support for strategic Government, Global, Corporate, and BIS accounts. The role delivers actionable insights through financial, fleet, service, and licensing analytics and develops customer-facing dashboards and performance reporting to measure results against contractual commitments and key business objectives. Working closely with sales, service, and account leadership teams, the analyst identifies trends, optimizes reporting processes, supports operational initiatives, and uses analytics and automation tools to improve efficiency and decision-making. The position supports internal and customer-facing account reporting, maintains program and project measurement data, and updates department operational tools.
Requirements
- Bachelor’s degree in business analysis, technology, finance, accounting, or a related field.
- Minimum 1–5 years of related work experience.
- Proficiency with business productivity, reporting, and collaboration platforms such as Smartsheet and Looker, or similar solutions, for project tracking, dashboards, reporting, and performance analysis.
- Experience creating, maintaining, and optimizing business workflows and process automation solutions, including workflow documentation, process mapping, requirements definition, and continuous improvement.
- Ability to analyze current-state business processes and identify opportunities to use automation to improve efficiency, reduce manual effort, and enhance data quality.
- Experience gathering business requirements and translating them into functional specifications, workflow designs, process improvements, and technical solutions.
- Proficiency in data analysis, reporting, and visualization tools to support decision-making and operational performance management.
- Demonstrated proficiency using AI and generative AI tools for business analysis, requirements gathering, process improvement, documentation, data analysis, and workflow automation.
- Experience with process mapping and modeling tools such as Visio.
- Understanding of data structures, databases, and data governance principles.
- Knowledge of requirements management and project management tools such as ServiceNow and Smartsheet.
- Ability to perform root cause analysis, gap analysis, and impact assessments.
Responsibilities
- Provide internal, account-specific and program-engagement analytics, including financial results for sales and service activities and program performance KPIs and metrics tied to Master Agreement and contract expectations.
- Provide external, customer-facing financial results for sales and service activities, including customer dashboards and performance KPIs and metrics required by the Master Contract.
- Provide internal and external fleet, services, and licensing reports as required.
- Maintain reports and cost center allocation data, measuring results against program and project plans according to Master Agreement terms and conditions.
- Update department operational tools, including calendars, project schedules, task lists, and collaborative documents.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
