Gatehouse Attendant

KW Property Management Careers•Lauderdale-by-the-Sea, FL

12d

About The Position

The Gatehouse Attendant greets visitors and residents in a friendly, professional manner, provides directions and other informational assistance, and ensures that only authorized personnel enter the community. The attendant records vehicle and pedestrian traffic using the KWIC access control system and observes, documents, and communicates activities, incidents, and other relevant information to management, security, or front desk staff. The role also includes completing legible paperwork, keeping the gatehouse clean, following parking rules, and using proper telephone etiquette. The attendant reports building deficiencies—including water leaks, fire alarm violations, and malfunctioning equipment—to the Chief Engineer, Management Office, and Front Desk personnel. An incident report or work order must be created for observed deficiencies, with incident reports submitted to the Management Office immediately. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is a full-time, non-exempt position. Days and hours are determined by the property and may change to accommodate business needs. The stated schedule is Wednesday and Thursday, 3:00 p.m.–11:00 p.m.; Friday, 11:00 p.m.–7:00 a.m.; and Monday, 7:00 a.m.–3:00 p.m. The employee reports directly to the Property Manager. Duties and responsibilities may change at any time, with or without notice. KW Property Management & Consulting is a drug-free and equal opportunity employer.

Requirements

High school diploma or GED.
Prior experience as a Gatehouse employee.
Positive attitude and willingness to work with a diverse population.
Strong verbal and written communication skills.
Detail-oriented and dependable.
Ability to sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 30 pounds or less.
Manual dexterity, auditory and visual skills, and ability to follow written and oral instructions and procedures.

Responsibilities

Greet everyone approaching the visitor lane in a friendly and professional manner, and greet residents returning through the resident lane.
Provide informational assistance and directions to locations throughout the property.
Record all vehicular and pedestrian traffic entering the property using the KWIC access control system.
Observe, record, and communicate actions, activities, incidents, and other information of interest to the Management Office, Security, or Front Desk personnel.
Complete appropriate paperwork and ensure reports are legible and in order.
Keep the gatehouse clean at all times.
Ensure that only authorized personnel are allowed access to the community.
Enforce the rule prohibiting parking in front of the building or in fire lanes; allow pickup or drop-off only in those areas.
Use proper telephone etiquette and the specified greeting when answering or placing calls.
Report building deficiencies, including water leaks, fire alarm violations, and malfunctioning equipment, to the Chief Engineer, Management Office, and Front Desk personnel.
Prepare an incident report or work order for observed deficiencies and submit incident reports to the Management Office immediately.