Gatehouse Attendant

KW Property Management Careers•Key Biscayne, FL

11d

About The Position

The Gatehouse Attendant enforces and monitors community access-control procedures while providing customer service. The attendant screens visitors, contractors, vendors, employees, real estate agents, service providers, and others seeking entry to confirm that access is authorized. The role records vehicle and pedestrian traffic in the KWIC access-control system, assists with directions and information, observes and reports relevant activities or incidents, completes paperwork, and maintains a clean gatehouse. The attendant also reports building deficiencies to the Maintenance Lead and Management Office and submits incident reports or work orders as appropriate. The position may be located away from the management office in a small structure, with work performed indoors or outdoors. This is a full-time, non-exempt position; workdays and hours are determined by the property and may change to meet business needs.

Requirements

High school diploma or GED.
Prior experience as a Gatehouse employee.
Strong verbal and written communication skills.
Detail-oriented and dependable.
Positive attitude and willingness to work with a diverse population.

Responsibilities

Enforce and monitor community access-control procedures and allow entry only to authorized personnel.
Stand and greet people approaching the visitor lane and pedestrian gate in a friendly and professional manner.
Greet residents returning through the resident lane and pedestrian gate.
Screen visitors, contractors, vendors, employees, real estate agents, service providers, and others seeking access.
Provide information and directions using knowledge of locations throughout the property.
Record all vehicle and pedestrian traffic entering the property in the KWIC access-control system.
Observe, record, and communicate actions, activities, incidents, and other information of interest to the Management Office or Security.
Complete appropriate paperwork and ensure reports are legible and organized.
Keep the gatehouse clean.
Enforce the restriction on parking in front of the building or in fire lanes; permit pickup and drop-off only.
Use proper telephone etiquette and the specified greeting when answering calls.
Report building deficiencies, including water leaks and malfunctioning equipment, to the Maintenance Lead and Management Office.
Submit an incident report or work order to document observed deficiencies, and submit incident reports to the Management Office immediately.