Gatehouse Attendant

KW PROPERTY MANAGEMENT AND CONSULTING•Fort Lauderdale, FL

12d

About The Position

The Gatehouse Attendant greets visitors and residents in a friendly, professional manner, controls access to the community, and provides information and directions. The attendant records vehicle and pedestrian traffic in the KWIC access control system, observes and communicates relevant activities or incidents, completes paperwork, and keeps the gatehouse clean. The role also includes following parking restrictions, using proper telephone etiquette, and promptly reporting building deficiencies to the Chief Engineer, Management Office, and Front Desk personnel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position is full-time and non-exempt. The listed schedule is Monday 7:00 a.m.–3:00 p.m., Wednesday and Thursday 3:00 p.m.–11:00 p.m., and Friday 11:00 p.m.–7:00 a.m. Days and hours are determined by the property and may change to accommodate business needs. The position reports directly to the Property Manager. The role is often located away from the management office, potentially in a small structure, and the work environment may be indoors or outdoors. Physical demands include sitting, standing, reaching, lifting, bending, kneeling, stooping, climbing, pushing, and pulling items weighing 30 pounds or less. The position requires manual dexterity, auditory and visual skills, and the ability to follow written and oral instructions and procedures. Duties and responsibilities may change at any time with or without notice.

Requirements

High school diploma or GED.
Prior experience as a Gatehouse employee.
Positive attitude and willingness to work with a diverse population.
Strong verbal and written communication skills.
Detail-oriented and dependable.
Ability to sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 30 pounds or less.
Manual dexterity and auditory and visual skills.
Ability to follow written and oral instructions and procedures.

Responsibilities

Greet everyone approaching the visitor lane and greet residents returning via the resident lane in a friendly and professional manner.
Provide information and directions using knowledge of locations throughout the property.
Record all vehicle and pedestrian traffic entering the property in the KWIC access control system.
Observe, record, and communicate activities, incidents, and other information of interest to the Management Office, Security, or Front Desk personnel.
Complete appropriate paperwork and ensure reports are legible and orderly.
Keep the gatehouse clean at all times.
Ensure that only authorized personnel are allowed access to the community.
Enforce the restriction against parking in front of the building or in fire lanes; allow pick-up or drop-off only.
Use proper telephone etiquette and the specified greeting when answering calls.
Report building deficiencies, including water leaks, fire alarm violations, and malfunctioning equipment, to the Chief Engineer, Management Office, and Front Desk personnel.
Submit an incident report or work order for observed deficiencies, with incident reports submitted to the Management Office immediately.