Gatehouse Attendant
About The Position
The Gatehouse Attendant provides residents and visitors with friendly, professional customer service while enforcing and monitoring community access-control procedures. The attendant screens visitors, contractors, vendors, employees, real estate agents, service providers, and other people seeking entry to determine whether access has been authorized. This is a full-time, non-exempt position. Days and hours are determined by the property and may change to accommodate its business needs. The employee reports directly to the Property Manager. The work location is often away from the management office, possibly in a small structure, and may be indoors or outdoors. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- Positive attitude and willingness to work with a diverse population.
- High school diploma or GED.
- Prior experience as a Gatehouse employee.
- Strong verbal and written communication skills.
- Detail-oriented and dependable.
Responsibilities
- Stand and greet people seeking entry through the visitor lane in a friendly, professional manner, and greet residents returning through the resident lane.
- Provide information and directions, including knowledge of locations throughout the property to direct traffic within the community.
- Record vehicular and pedestrian traffic entering the property using the access-control system.
- Observe, record, and communicate actions, activities, incidents, and other information that may be of interest to the Management Office, Security, or Front Desk personnel.
- Complete appropriate paperwork and ensure reports are legible and in order.
- Keep the gatehouse clean.
- Ensure that only authorized personnel are allowed into the community.
- Use proper telephone etiquette and the specified greeting when answering or speaking on the telephone.
- Report building deficiencies—including water leaks, fire-alarm violations, and malfunctioning equipment—to the Chief Engineer, Management Office, and Front Desk personnel; document deficiencies with an incident report or work order and submit incident reports to the Management Office immediately.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
