Gatehouse Attendant

KW PROPERTY MANAGEMENT AND CONSULTING•Key Biscayne, FL

12d

About The Position

The Gatehouse Attendant enforces and monitors community access-control procedures while providing high-quality customer service. The attendant screens visitors, contractors, vendors, employees, real estate agents, service providers, and others seeking entry to determine whether access is authorized. The role includes greeting residents and visitors, providing directions, documenting access and relevant activities, completing reports, maintaining the gatehouse, and promptly reporting building deficiencies. This is a full-time, non-exempt position. The posted schedules are Wednesday through Sunday, 7:00 a.m. to 3:00 p.m., and Friday through Tuesday, 7:00 a.m. to 3:00 p.m. Days and hours are determined by the property and may change to meet business needs. The role reports directly to the Property Manager. The gatehouse may be a small structure located away from the management office, and the work environment may be indoors or outdoors. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

Positive attitude and willingness to work with a diverse population.
High school diploma or GED.
Prior experience as a Gatehouse employee.
Strong verbal and written communication skills.
Detail-oriented and dependable.

Responsibilities

Stand and greet people seeking access through the visitor lane and pedestrian gate in a friendly, professional manner, and greet residents returning through the resident lane and pedestrian gate.
Provide information and directions, using knowledge of locations throughout the property to direct traffic.
Record all vehicular and pedestrian traffic entering the property in the KWIC access-control system.
Observe, record, and communicate actions, activities, incidents, and other information of interest to the Management Office or Security.
Complete appropriate paperwork and ensure reports are legible and organized.
Keep the gatehouse clean.
Ensure that only authorized personnel are allowed into the community.
Enforce the restriction against parking in front of the building or in fire lanes; only pick-up or drop-off is permitted there.
Use proper telephone etiquette and the specified greeting when answering or making telephone calls.
Report building deficiencies, including water leaks and malfunctioning equipment, to the Maintenance Lead and Management Office; submit an incident report or work order, and send incident reports to the Management Office immediately.