Gatehouse Attendant

KW Property Management Careers•Miami, FL

10d

About The Position

The Gatehouse Attendant provides Residents with friendly, professional customer service while enforcing and monitoring community access-control procedures. The attendant screens visitors, contractors, vendors, employees, real estate agents, service providers, and others seeking entry to determine whether access is authorized. The position records vehicle and pedestrian traffic through the access-control system, provides information and directions, observes and reports relevant activities or incidents, completes paperwork, and keeps the gatehouse clean. The attendant also reports building deficiencies and submits incident reports or work orders as appropriate. This is a full-time, non-exempt position. Work days and hours are determined by the property and may change to accommodate business needs. The employee reports directly to the Property Manager. The work location may be away from the management office in a small structure, and the environment may be indoors or outdoors. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED.
Prior experience as a Gatehouse employee.
Positive attitude and willingness to work with a diverse population.
Strong verbal and written communication skills.
Detail-oriented and dependable.
Ability to sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 30 pounds or less.
Manual dexterity and auditory and visual skills.
Ability to follow written and oral instructions and procedures.

Responsibilities

Stand and greet people seeking access through the visitor lane in a friendly and professional manner, and greet residents returning through the resident lane.
Provide informational assistance and direct traffic within the community using knowledge of property locations.
Screen visitors and other people seeking entry to determine whether access has been authorized, and allow entry only to authorized personnel.
Record all vehicle and pedestrian traffic entering the property using the access-control system.
Observe, record, and communicate actions, activities, incidents, and other information of interest to the Management Office, Security, or Front Desk personnel.
Complete appropriate paperwork and ensure reports are legible and organized.
Keep the gatehouse clean.
Use proper telephone etiquette and the specified greeting when answering calls.
Report building deficiencies, including water leaks, fire alarm violations, and malfunctioning equipment, to the Chief Engineer, Management Office, and Front Desk personnel.
Submit an incident report or work order for observed deficiencies, and submit incident reports to the Management Office immediately.