Gate Coordinator for Center for Counseling & Family Studies
About The Position
The Gate Coordinator assists students from the time they apply for Practicum through their post-graduate application for licensure. The role provides customer-service and advisory support throughout the Practicum and Internship placement process, including responding to a high volume of student emails and phone calls professionally and promptly. The coordinator also assists with approving Counseling Practicum and Internship placements for Counselor Education & Family Studies programs. The position supports faculty and students by maintaining records and course materials, providing technical assistance, preparing training resources, and delivering presentations. It also assists with verifying graduates’ licensure requirements across states and requires confidentiality and integrity when handling student records.
Requirements
- Bachelor’s degree or 2–3 years of administrative or customer-service experience.
- Experience with Microsoft Outlook, Word, and Excel.
- Strong organizational skills.
- Detail-oriented.
- Able to work collaboratively with a team and independently.
- Able to receive feedback and direction.
- Excellent verbal and written communication skills.
- Able to provide superb customer service to faculty and students.
- Able to reason, analyze information and events, and apply judgment to solve routine and complex problems.
- Understanding of confidentiality and integrity when handling student records.
Nice To Haves
- Experience with Canvas and Banner.
- Experience with LiveText.
- Strong technical competency.
- Superior ability to prioritize tasks.
Responsibilities
- Assist with developing, editing, and maintaining student files, documents, websites, and course content.
- Provide technical support to faculty and students.
- Assist in developing training tutorials and handouts for faculty and students.
- Deliver presentations in intensive courses and residential classrooms, including information about CPCE, practicum, and internship.
- Correspond with students by email, phone, and office visits.
- Assist with reviewing licensure standards in all states to verify graduates’ licensure verification.
- Assist with the approval process for Counseling Practicum and Internship placements across Counselor Education & Family Studies programs.
- Perform other duties as needed or assigned.
- Handle student records with confidentiality and integrity.
Benefits
- The position may be eligible for health insurance, retirement plans, and tuition assistance.
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What This Job Offers
Job Type
Full-time
