Part Time Care Coordinator, Center for Counseling & Student Development

University of Delaware•Newark, DE

8d•Onsite

About The Position

The Part Time Care Coordinator for the Center for Counseling & Student Development (CCSD) provides care navigation for students who need resources outside CCSD for routine, urgent, and emergent concerns. Under the direction of the Assistant Director for Care Coordination, the coordinator helps identify and establish support networks for students, with particular attention to students in crisis. The role follows students referred for higher-level-of-care evaluations and supports adequate return-to-campus plans. It also includes student-facing outreach related to mental health, suicide prevention, and substance use disorders, including stigma reduction, awareness, education, screening, and referrals, as well as cultivating stakeholder relationships. This position is funded in part by SAMHSA grant SM-26-009, the GLS Campus Suicide Prevention Grant Program. Continuation of the role depends on renewal of external grant funding. The position is based at Warner Hall in Newark, Delaware, pays an estimated $50.00 per hour, and is scheduled for 24 hours per week during the day. Periodic evening or weekend hours may be required.

Requirements

Bachelor’s degree required.
Crisis management and case management experience.
Excellent interpersonal skills, including effective communication and the ability to develop and maintain stakeholder relationships.
Knowledge of mental health and substance use disorders, suicide prevention, young adult development, and learning theories.
Ability to manage multiple priorities and complete tasks in a timely manner.
Ability to analyze problems and develop creative solutions to complex issues.
Knowledge of, and ability to build awareness of, area social services, treatment facilities, supportive services, and practitioners.
Experience with clinical documentation and electronic health records.
Computer proficiency and web navigation abilities.
Demonstrated commitment to team collaboration.

Nice To Haves

Master’s degree in nursing, social work, or counseling.
Licensed or license-eligible in the State of Delaware.

Responsibilities

Establish relationships with campus and community partners and learn about hospital and intensive outpatient program intake and discharge processes, as well as services offered by on-campus partners.
Provide appropriate referrals and case management in consultation with professionals to support student/client safety.
Act as an advocate and liaison among clients, their CCSD therapists, referral therapists or clinics/hospitals, and health insurance providers.
Consult with students, professionals, and faculty about care navigation.
Maintain confidential case records in accordance with FERPA regulations.
Maintain current knowledge of applicable state and federal requirements, including Delaware child abuse reporting laws, FERPA, Title IX, and the Clery Act.
Represent the center through outreach to others on campus.
Review referral outcomes on an ongoing basis from both student and provider perspectives.
Collect and analyze case management and referral data.
Develop relationships with local and regional mental health providers and understand their specialties, insurance policies, service availability, and other relevant factors.
Maintain a web-based database of local providers for referrals.
Coordinate and lead student-facing outreach, screening, and prevention efforts as directed.
Address problems and carry solutions through to completion in compliance with rules, regulations, and laws.
Serve on committees and/or perform special projects as needed.
Perform miscellaneous job-related duties as assigned.