Administrative Coordinator for the Student Success Center

East Texas A&M University • Commerce, TX

4d • Onsite

About The Position

The Administrative Coordinator supports the internal operations and administrative functions of the Student Success Center and its affiliated units. The role coordinates departmental processes, prepares reports, tracks resources, facilitates purchases and travel, and streamlines workflows to improve efficiency. It provides behind-the-scenes support for student success initiatives while ensuring compliance, maintaining data integrity, and upholding FERPA and Texas A&M University System policies. The coordinator directly supervises the Administrative Assistant and helps manage the student-staffed front desk area.

The position coordinates budgets and financial transactions, travel, purchasing, records, facilities requests, communications, personnel paperwork, and academic data entry into Banner. It also organizes meetings and events, supports the Assistant Vice Provost’s scheduling needs, and helps maintain a collaborative and professional office culture. The role may require a flexible schedule beyond 8:00 a.m. to 5:00 p.m., including weekends, and travel between locations for off-site assignments.

Requirements

• Bachelor’s degree or equivalent and three years of administrative support or secretarial experience, or an equivalent combination of education and experience.
• Two years of related experience.
• Working knowledge of, or ability to learn and use, database applications, CRM systems, and other university or divisional systems and applications.
• Ability to operate and troubleshoot electronic office equipment, computers, and peripherals.
• Effective verbal and written communication skills.
• Ability to multitask and work cooperatively with others.
• Ability to handle sensitive information and maintain confidentiality.
• Ability to organize and set priorities, maintain records, interpret and prepare reports, and compose memoranda and letters.
• Ability to work a flexible schedule beyond 8:00 a.m. to 5:00 p.m., potentially including weekends.
• Ability to sit for extended periods during scheduled shifts, lift 30 pounds, and travel between multiple locations for off-site work assignments.

Nice To Haves

• A degree is preferred.
• Proficiency with FAMIS/Canopy, WorkDay, LaserFiche, SharePoint, Ellucian-Banner, Navigate EAB, Emburse, and Concur.
• Administrative support experience within an academic unit or division in higher education.
• Experience maintaining, monitoring, and reconciling financial records and accounts.

Responsibilities

• Interpret, implement, and monitor university and Texas A&M University System policies and procedures related to student success and Center operations, and recommend improvements and initiatives.
• Promote a healthy office culture reflecting the Center’s stated inward and outward values.
• Coordinate Center expense and budget development, tracking, reporting, allocation, and reconciliation across departments.
• Manage departmental travel, purchasing, financial transactions, invoices, and service agreements using systems including FAMIS, Canopy, AggieBuy, Emburse, and Concur.
• Oversee inventory and maintenance of files, records, office supplies, and equipment.
• Organize meetings and special events and provide on-site support as needed; support scheduling and calendar needs for the Assistant Vice Provost.
• Submit and track facilities and equipment maintenance work orders; coordinate key requests, key audits, and security protocols for Center physical access points.
• Manage Center-wide written and in-person communications, including meetings and internal memos; act as supervisor when required on official Student Success Center business.
• Prepare and route hiring, termination, and reclassification paperwork; support staff schedules, committee membership, and meetings.
• Enter and maintain accurate, timely academic course updates, scheduling information, and curriculum changes in the Banner Student Information System.
• Maintain current knowledge through self-directed learning, professional contacts, professional development, and required training or courses.
• Perform other duties and responsibilities as assigned.
• Supervise the Administrative Assistant and student workers as needed.

Benefits

• Employee tuition assistance for master’s and doctoral programs.
• Comprehensive health, dental, vision, life, and long-term disability insurance.
• Employer contributions toward employee health and basic life insurance premiums.
• 12–15 days of annual paid holidays.
• Up to eight hours of paid sick leave and vacation each month.
• Automatic enrollment in the Teacher Retirement System of Texas, with optional additional retirement plans.
• Physical wellness program and wellness release time for eligible employees.
• Access to research opportunities at a designated R2 Research Institution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level