Student Services & Success Coordinator

Texas A&M University System•Corpus Christi, TX

About The Position

The Student Services & Success Coordinator works with College of Engineering and Computer Science personnel and students to support academic needs and connect students with appropriate college and university resources. The role facilitates peer-to-peer mentoring and meets with at-risk students to support retention and academic success. The position spends 70% of its effort on student support, 20% on data tracking, and 10% on other duties. It monitors the effectiveness of support initiatives and uses data to refine programs. The position is in the College of Engineering at Texas A&M University–Corpus Christi in Corpus Christi, Texas.

Requirements

Bachelor’s degree in an applicable field and two years of related experience; additional education or experience may substitute for the minimum requirements.
Alternatively, an associate’s degree and four years of related experience, or a master’s degree.
Intermediate skills in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Excellent written, verbal, and interpersonal communication skills, including the ability to communicate professionally with a variety of customers in person, by telephone, or by email.
Excellent customer service skills.
Attention to detail.
Self-motivated and self-directed.

Nice To Haves

Master’s degree or above in education or counseling.
Academic advising or academic coaching experience within a higher education institution.
Experience with Argos, Banner, and Navigate.
Experience in event planning and coordination.

Responsibilities

Work with students to identify academic challenges and connect them with relevant resources, including tutoring, counseling, and other support services.
Collaborate with college personnel to ensure students know about and can access academic and support services available within the college and university.
Facilitate and oversee peer-to-peer mentoring programs, matching students with mentors who can provide guidance and support.
Identify at-risk students and develop individualized support plans to address their needs and improve retention and academic success.
Assist students in understanding curriculum requirements and making informed educational plans.
Conduct outreach to students and faculty to promote available resources and encourage participation in support programs.
Organize and lead workshops and events to enhance academic skills, resilience, and student success.
Make travel arrangements for students attending competitions or conferences.
Monitor and report on the effectiveness of support initiatives, using data to refine and improve programs.
Perform other duties as assigned.

Benefits

Medical insurance, with employee-only coverage available for $0–$30 per month after the university contribution; the university covers up to 83% of premiums for employee and spouse, employee and children, and employee and family coverage.
Dental and vision insurance.
Life insurance, accidental death and dismemberment coverage, and long-term disability insurance.
Flexible Spending Account and Day Care Spending Account.
Dual Career Partner Program.
On-campus wellness opportunities.
Work Life Solutions, including counseling, work-life assistance, financial resources, and legal resources.
Public Loan Forgiveness and book scholarships.
Tuition coverage for up to 18 credit hours per fiscal year, subject to applicable rules.
Retirement through the Teacher Retirement System of Texas or Optional Retirement Plan, with voluntary tax-deferred account or deferred compensation plan options.
At least 8 hours of paid vacation time off each month.
8 hours of sick leave each month.
8 hours of paid birthday leave.
12–15 paid holidays each year.
Professional development opportunities.