Student Services & Success Coordinator

Texas A&M - Corpus Christi•Corpus Christi, TX

About The Position

Texas A&M University–Corpus Christi’s College of Engineering and Computer Science seeks a Student Services & Success Coordinator to support students’ academic needs and connect them with appropriate college and university resources. The role facilitates peer mentoring and works with at-risk students to support retention and academic success. The position spends 70% of its effort on student support, including identifying academic challenges, connecting students with services, coordinating peer mentoring, developing individualized support plans, helping students understand curriculum requirements, promoting resources, leading workshops and events, and arranging travel for student competitions or conferences. It spends 20% tracking data and evaluating support initiatives, and 10% on other duties as assigned.

Requirements

Bachelor’s degree in an applicable field.
Two years of related experience; additional education or experience may be considered as a substitution for the minimum requirements.
Alternatively, an associate’s degree and four years of related experience, or a master’s degree.
Intermediate skills in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Excellent written, verbal, and interpersonal communication skills to communicate courteously and professionally with a variety of customers in person, by telephone, or by email.
Excellent customer service skills.
Attention to detail.
Self-motivated and self-directed.

Nice To Haves

Master’s degree or above in education or counseling.
Academic advising or academic coaching experience within a higher education institution.
Experience with Argos, Banner, and Navigate.
Experience in event planning and coordination.

Responsibilities

Identify students’ academic challenges and connect them with relevant resources, including tutoring, counseling, and other support services.
Collaborate with college personnel so students know about and can access academic and support services.
Facilitate and oversee peer-to-peer mentoring programs, matching students with mentors.
Identify at-risk students and develop individualized support plans to address their needs and improve retention and academic success.
Help students understand curriculum requirements to support informed educational planning.
Conduct outreach to students and faculty to promote resources and encourage participation in support programs.
Organize and lead workshops and events that enhance academic skills, resilience, and student success.
Arrange travel for students attending competitions or conferences.
Monitor and report on the effectiveness of support initiatives, using data to refine and improve programs.
Perform other duties as assigned.

Benefits

Medical insurance, with Employee Only coverage listed at $0–$30 per month after the university contribution; the university covers up to 83% of premiums for other listed coverage options.
Dental and vision insurance.
Life insurance, accidental death and dismemberment coverage, and long-term disability coverage.
Flexible Spending Account and Day Care Spending Account.
Dual Career Partner Program.
On-campus wellness opportunities.
Work Life Solutions, including counseling, work-life assistance, financial resources, and legal resources.
Tuition benefits, including Public Loan Forgiveness, book scholarships, and 100% tuition coverage for up to 18 credit hours per fiscal year, subject to other rules.
Retirement through the Teacher Retirement System of Texas or Optional Retirement Plan.
Voluntary Tax Deferred Account/Deferred Compensation Plan.
8+ hours of paid vacation time off each month.
8 hours of sick leave each month.
8 hours of paid birthday leave.
12–15 paid holidays each year.
Professional development opportunities.