Administrative Coordinator for the Student Success Center

East Texas A&M University • Commerce, TX

3d • Onsite

About The Position

The Administrative Coordinator for the Student Success Center supports the Center’s internal operations and administrative functions. The position coordinates departmental processes, prepares reports, tracks resources, facilitates purchases and travel, and streamlines workflows to improve efficiency. It provides operational support for staff delivering student success initiatives while maintaining data integrity and ensuring compliance with applicable policies, including FERPA and Texas A&M University System guidelines. The coordinator and the directly supervised Administrative Assistant also help manage the Student Success Center suite’s student-staffed front desk.

The role interprets and monitors university and System policies, supports financial and personnel processes, coordinates communications and events, and enters academic updates into the Banner Student Information System. It supervises an Administrative Assistant and student workers as needed, and may act as supervisor on official Center business. The position requires a flexible schedule beyond the regular 8:00 a.m. to 5:00 p.m. hours, potentially including weekends, and may require travel between locations for off-site assignments.

Requirements

• Bachelor’s degree or equivalent and three years of administrative support or secretarial experience, or an equivalent combination of education and experience.
• Two years of related experience.
• Working knowledge of, or ability to learn, database applications, customer relationship management systems, and other systems or applications used within the University or division.
• Ability to operate and troubleshoot electronic office equipment, computers, and peripherals.
• Effective verbal and written communication skills.
• Ability to multitask and work cooperatively with others.
• Ability to handle sensitive information and maintain confidentiality.
• Ability to organize and set priorities, maintain records, interpret and prepare reports, and compose memoranda and letters.
• Ability to work a flexible schedule beyond 8:00 a.m. to 5:00 p.m., potentially including weekend hours.
• Ability to sit for extended periods during scheduled shifts, lift 30 pounds, and travel between multiple locations for off-site work assignments.

Nice To Haves

• A degree is preferred.
• Proficiency with FAMIS/CANOPY, WorkDay, LaserFiche, SharePoint, Ellucian-Banner, Navigate EAB, Emburse, and Concur.
• Administrative support experience within an academic unit or division in higher education.
• Experience maintaining, monitoring, and reconciling financial records and accounts.

Responsibilities

• Interpret, implement, and monitor East Texas A&M University and Texas A&M University System policies and procedures related to student success and Center operations, and recommend improvements or initiatives for affiliated units.
• Promote an office culture aligned with the Center’s inward and outward values.
• Coordinate Center expense and budget development, tracking, reporting, allocation, and reconciliation across multiple departments.
• Manage departmental travel, purchasing, and financial transactions using systems including Famis, Canopy, AggieBuy, Emburse, and Concur; process invoices and service agreements.
• Oversee inventory and maintenance of files, records, office supplies, and equipment.
• Organize meetings and special events, provide on-site support as needed, and support scheduling and calendar needs for the Assistant Vice Provost.
• Submit and track maintenance work orders for facilities and equipment; coordinate key requests, key audits, and security protocols for Center access points.
• Manage Center-wide written and in-person communications, including meetings and internal memos; act as supervisor when required on official Student Success Center business.
• Prepare and route paperwork for hiring, terminations, and reclassifications; support staff schedules, committee membership, and meetings.
• Enter academic course updates, scheduling information, and curriculum changes accurately and promptly into the Banner Student Information System.
• Maintain professional competence through self-directed learning, professional contacts, development courses, and required training.
• Perform other duties and responsibilities as assigned.
• Supervise the Administrative Assistant and student workers as needed.

Benefits

• Employee tuition assistance for master’s and doctoral programs.
• Comprehensive health, dental, vision, life, and long-term disability insurance.
• Employer contributions toward employee health and basic life insurance premiums.
• 12–15 days of annual paid holidays.
• Up to eight hours of paid sick leave and vacation each month.
• Automatic enrollment in the Teacher Retirement System of Texas, with optional additional retirement plans.
• Physical wellness program and wellness release time for eligible employees.
• Access to research opportunities at a designated R2 Research Institution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level