Part Time Care Coordinator, Center for Counseling & Student Development

University of Delaware•Newark, NJ

7d•Onsite

About The Position

The Care Coordinator provides care navigation services to students who need resources outside the Center for Counseling & Student Development (CCSD) for routine, urgent, and emergent concerns. Under the direction of the Assistant Director for Care Coordination, the role helps establish support networks for students, with particular emphasis on students in crisis. The Care Coordinator supports follow-up for students referred for higher-level-of-care evaluations and helps ensure adequate plans for returning to campus. The role also includes student-facing mental health, suicide prevention, and substance use disorder outreach to reduce stigma, raise awareness, provide education, and offer screening and referral resources. The position is funded in part by a SAMHSA grant, and its continuation depends on renewal of external grant funding. The work is based at Warner Hall in Newark, Delaware, for 24 hours per week. Periodic evening or weekend hours may be required.

Requirements

Bachelor’s degree required.
Crisis management and case management experience.
Strong interpersonal skills, including effective communication and the ability to develop and maintain stakeholder relationships.
Knowledge of mental health and substance use disorders, suicide prevention, young adult development, and learning theories.
Ability to manage multiple priorities and complete tasks in a timely manner.
Ability to analyze problems and develop creative solutions to complex issues.
Knowledge of, and ability to build awareness of, area social services, treatment facilities, supportive services, and practitioners.
Experience with clinical documentation and electronic health records.
Proficiency in computer skills and web navigation.
Demonstrated commitment to team collaboration.

Nice To Haves

Master’s degree preferred in nursing, social work, or counseling.
Licensed or license-eligible in the State of Delaware.

Responsibilities

Build relationships with campus and community partners and learn about hospital and intensive outpatient program intake and discharge processes, as well as services provided by campus offices.
Provide appropriate referrals and case management in consultation with professionals to support student safety.
Act as an advocate and liaison among clients, their CCSD therapists, referral therapists or clinics and hospitals, and health insurance providers.
Consult with students, professionals, and faculty about care navigation.
Maintain confidential case records in accordance with FERPA.
Maintain current knowledge of applicable state and federal laws and requirements, including Delaware child abuse reporting laws, FERPA, Title IX, and the Clery Act.
Represent the center through outreach to the campus community.
Review referral outcomes on an ongoing basis, incorporating perspectives from students and providers.
Collect and analyze case management and referral data.
Develop relationships with local and regional mental health providers and track information such as specialties, insurance policies, and service availability.
Maintain a web-based database of local providers for referrals.
Coordinate and lead student-facing outreach, screening, and prevention efforts as directed.
Address problems and see solutions through to completion in compliance with rules, regulations, and laws.
Serve on committees and complete special projects as needed.
Perform miscellaneous job-related duties as assigned.