Administrative Assistant I, Center for Alternative Studies

North Shore Community College•Lynn, MA

2d•Hybrid

About The Position

The Administrative Assistant I provides administrative and testing support for the Danvers campus of the Center for Alternative Studies and Educational Testing, contributing to office planning, financial matters, student intake, registration, and record-keeping. The role supports the Executive Director and works with the Alternative Studies Coordinator and Testing Coordinator to help maintain an efficient, welcoming testing center. It also serves as a faculty testing liaison with the Lynn campus office and other college departments and divisions, and assists with developing and implementing policies and procedures. The position maintains records, prepares and reviews reports, analyzes information, and performs related work as required. This is a Grade 15 AFSCME Unit position, 37.2 hours per week, based at the Lynn campus. The schedule is Monday, Tuesday, Wednesday, and Friday from 9:00 a.m. to 5:00 p.m., and Thursday from 11:00 a.m. to 7:00 p.m. Remote work is noted as subject to change. Salary is $2,152.54 biweekly ($55,966.04 annually), with fringe benefits. Full-time benefited employees are eligible for a comprehensive benefits package through the Commonwealth of Massachusetts. The College is not providing visa sponsorships at this time.

Requirements

Associate's degree in a related field plus two years of related experience, or an equivalent combination of education and experience.
Excellent organizational skills and the ability to plan and complete multiple tasks on schedule.
Excellent computer skills.
Demonstrated ability with Microsoft Word, Access, and Excel.
Ability to maintain accurate records and prepare and use charts, graphs, and tables.
Ability to gather and compile information from records and documents and prepare general reports.
Well-developed interpersonal skills and the ability to promote teamwork among staff.
Excellent oral and written communication skills.
Ability to establish rapport and maintain harmonious working relationships with faculty, staff, and students from diverse backgrounds.
Ability to exercise discretion when handling confidential information.
Pass a CORI/SORI and/or national background check as a condition of employment.
Submit a cover letter describing qualifications and experience and a resume/CV with the application.

Nice To Haves

Experience with Banner and Campus Pipeline is preferred.

Responsibilities

Provide initial contact with students and refer them to appropriate Center for Alternative Studies services.
Compile and update forms and publications, including brochures, reports, schedules, and calendars.
Provide support to the Executive Director, CAS Coordinators, and Assessment Officers as needed.
Assist departmental staff with routine computer and equipment issues.
Distribute and proctor online, hybrid, and faculty course testing as needed.
Process forms and documents related to Credit for Prior Learning.
Compile statistics and run reports on Credit for Prior Learning and Educational Testing using Cognos.
Scan and index documentation for electronic files.
Train part-time staff on testing procedures.
Alert the Coordinator of Testing and Director to administrative problems as they occur.
Collect and compile departmental statistical records.
Use Banner to access student records.
Prepare documents, reports, charts, graphs, and projects as required.
Verify student eligibility to participate in CAS programs.
Maintain office records for students and faculty participating in Center programs.
Distribute forms and copies of records to designated College personnel.
Obtain appropriate signatures on forms and compile and verify payments and purchases.
Refer students and others to appropriate College offices.
Assist with all test administration in CAS.
Perform clerical duties, including receiving and distributing mail, collating brochures, operating office machines, and reproducing materials.
Set up, maintain, and modify filing systems for current, past, and prospective students, correspondence, and other materials according to established procedures.
Assist with office planning, financial matters, student intake, registration, and record-keeping.
Act as faculty testing liaison with the Lynn campus office and College departments and divisions.
Assist in developing and implementing policies and procedures.
Maintain records; prepare, review, and analyze reports; and perform related work as required.