Administrative Assistant I (Call Center)

Guilford County•400 W. Market Street Greensboro, NC

About The Position

This is a call center position responsible for answering incoming calls and assisting customers with questions, concerns, and service needs related to the Child Support Department. Under direct supervision and established procedures, the employee provides general administrative and clerical support to a department or the organization. Work may include preparing correspondence and documents, greeting visitors, coordinating schedules and reservations, maintaining calendars and records, ordering supplies, and responding to routine inquiries. The role uses a personal computer and other office equipment to prepare letters, forms, reports, database entries, and other materials. More complex inquiries are escalated to appropriate higher levels. The position requires resourcefulness, knowledge of the organization’s programs and operations, and the ability to interpret established policies and procedures.

Requirements

Bachelor’s degree from an accredited college or university, or an associate degree, or a high school diploma/GED and one year of office support experience.
Submit a copy of transcripts with the online application; official college transcripts are required at the time of hire.
Thorough knowledge of office practices and procedures.
Working knowledge of a variety of software packages.
Basic knowledge of accounting practices and principles.
Ability to key accurately at the speed required by the position.
Ability to use judgment to organize and format materials.
Ability to compose and gather a variety of materials independently.
Ability to communicate effectively orally and in writing.
Ability to plan and organize work independently.
A valid driver’s license and driving record compatible with County driving criteria may be required if driving is needed; appropriate insurance is required when using a personal vehicle for County business.

Responsibilities

Answer incoming calls and assist customers with questions, concerns, and service needs related to the Child Support Department.
Provide general administrative and clerical support to a department or the organization.
Prepare correspondence, reports, forms, and other materials in final form using a computer and associated software.
Perform complex data manipulations and prepare narrative, statistical, or tabular material.
Prepare, edit, or coordinate the development of reports and other printed materials.
Assist in monitoring the department or area budget.
Provide training and guidance to lower-level office support staff.
Interpret policies, procedures, and regulations for lower-level staff and members of the public.
Resolve problems and questions by applying and interpreting established policies and procedures.
Communicate by phone, letter, memo, or computer with staff, agency clientele, and members of the public.
Maintain records and files related to office operations.
Perform administrative tasks such as typing correspondence, greeting visitors, coordinating schedules or reservations, maintaining calendars, and ordering office supplies as requested.
Escalate complex inquiries to higher levels within or outside the department.