Call Center Agent I

International Community Health Services • Renton, WA

6d

About The Position

The Call Center Agent I answers patient calls regarding appointments and serves as a liaison between patients and ICHS. The agent directs calls to other departments as needed and uses sound judgment to determine when calls should be escalated to a triage nurse or supervisor.

ICHS is a nationally recognized community health center providing medical, dental, and wellness care to individuals and families, including people who face barriers to receiving care. The organization emphasizes team-based work, respect, collaboration, compassion, and a mission to support stronger families and healthier communities.

Requirements

• High school diploma or equivalent.
• Knowledge of medical terminology.
• Fluency in English.

Nice To Haves

• Experience working in a call center and/or experience related to a clinical environment is preferred.
• Fluency in additional languages is valued.

Responsibilities

• Answer patient calls regarding appointments.
• Act as a liaison for patients and ICHS by directing calls to other departments as needed.
• Use sound judgment in handling calls and determine when to escalate them to a triage nurse or supervisor.

Benefits

• Competitive salary for the Seattle/Puget Sound region.
• “Share the success” bonuses.
• Insurance premiums 100% paid by ICHS.
• Paid time off accrual up to 200 hours annually, with up to 320 hours rollover year to year.
• Automatic 4% retirement contribution.
• 9 paid holidays a year, including 2 personal holidays.
• Reimbursement for professional licensure.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED