Call Center Administrative Assistant

Scott & Associates, PC • Plano, TX

14h • $17 - $18 • Onsite

About The Position

Scott & Associates, PC is a multi-state legal recoveries firm serving financial institutions nationwide. The Call Center Administrative Assistant provides comprehensive administrative support to the collections departments and helps ensure the smooth operation of the Plano, Texas office. The role supports effective communication and organization within the team and requires strong organizational skills, advanced Microsoft Office knowledge, and the ability to learn new software quickly.

Requirements

• 2–5 years of experience in an administrative support role.
• Advanced proficiency in Microsoft Office, including Word, PowerPoint, Outlook, and Excel.
• Detail-oriented and comfortable working in a fast-paced, changing office environment.
• Above-average communication skills and ability to interact effectively with various stakeholders.
• Strong organizational skills and attention to detail.
• Ability to complete projects in a timely manner.
• Discretion and confidentiality.
• Ability to work efficiently and demonstrate sound decision-making with limited oversight.

Nice To Haves

• Previous experience in a legal, call center, or debt recovery/collections environment.

Responsibilities

• Open, sort, respond to, or distribute incoming physical mail, fax, and email correspondence.
• Generate, prepare, and distribute reporting tools to call center management and staff.
• Collaborate with the Collections management team to support smooth workflow and timely resolution of inquiries or issues.
• Prepare documents to email or fax to authorized parties.

Benefits

• Medical, dental, vision, and company-paid life insurance eligibility beginning on the first of the month following 60 days of employment.
• 401(k) with employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed