Business Assistant I/Call Center Coordinator
About The Position
The Business Assistant I independently runs the front-office operations of a Marquee Dental Partners practice under the guidance and support of the Operations Leader. The role contributes to the practice’s financial success by prioritizing patients and obtaining financial commitments so treatment can begin. The Business Assistant I provides patient-facing service, handles office and insurance processes, and helps ensure patients have an extraordinary experience. The role also supports company standards, patient-information privacy, safety procedures, and continuing education.
Requirements
- High school diploma or equivalent.
- At least 2 years of business or office experience.
- Customer-service focus.
- Computer proficiency and comfort with technology.
- Attention to detail.
- Ability to perform basic and intermediate mathematical calculations, including addition, subtraction, multiplication, division, percentages, and ratios.
- Ability to complete tasks in a timely manner.
- Self-starter able to work and think independently.
- Competitive, energetic, and results-driven; goal achiever.
- Commitment to continual learning and educational advancement.
- Ability to accept respectful, constructive feedback.
Nice To Haves
- Associate’s degree or bachelor’s degree.
Responsibilities
- Help gain a financial commitment from patients.
- Run front-desk functions, including scheduling, answering phones, checking patients in and out, running reports, filing insurance claims, and providing patient-related customer service.
- Work with insurance companies to maximize patient benefits and ensure the practice is properly paid for services rendered.
- Help patients make informed decisions suited to their needs and support their health and well-being.
- Make a positive first impression with patients by phone or in person.
- Champion Marquee Dental Partners’ mission, vision, and values and help ensure patients have an extraordinary experience.
- Hold self and staff accountable for completing projects, job duties, and company deliverables.
- Complete required continuing education for self and staff and follow HIPAA and OSHA safety procedures as necessary.
- Provide outstanding customer service, prioritize patients, partner with staff, and resolve patient complaints, concerns, and questions in a timely and successful manner.
- Build and maintain positive working relationships with the Operations Leader, doctors, hygienists, and dental assistants.
- Follow HIPAA and company standards to protect patient health information and personal and financial information.
- Process insurance claims properly to maximize patient benefits.
- Perform other assigned duties and responsibilities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
