Garage Valet

VPNE•Brookline, MA

About The Position

The Garage Valet Attendant is a customer service position responsible for parking and retrieving customers’ vehicles. The role provides a positive, efficient, safe, and secure parking experience while making a strong impression through friendly, professional interactions with guests and customers. The attendant keeps track of keys and vehicles, maintains an organized operation, and provides information about the garage, including its hours, rates, and promotions. The position also includes assigned cleaning duties, helping facilitate the end-of-shift transition, following safety procedures, and maintaining attendance and uniform standards. The schedule is Monday through Friday, 6:00 a.m. to 2:00 p.m.

Requirements

Must be at least 18 years old.
Proficient in English, both verbally and in writing; able to read, write, and verbally communicate in English.
Able to smile during customer interactions.
Upbeat personality, willingness to go the extra mile, and strong work ethic.
Ability to move quickly and organize cars efficiently.
Ability to stand for long periods.
Ability to safely operate vehicles and pass a driving test on a manual transmission vehicle.
Ability to lift a minimum of 50 lbs.
Possess a valid driver’s license.
Pass a criminal background check and RMV check.
Ability to build relationships with customers and stay organized.
Clean driving record deemed insurable by VPNE’s current insurance provider.

Responsibilities

Keep the safety of self and others in mind at all times.
Park customers’ vehicles safely and securely in designated parking spots, minimizing the potential for accidents.
Keep track of keys and vehicles throughout the garage.
Provide an exceptional guest experience through positive and friendly interactions.
Maintain organization at the operation.
Create a positive environment for customers and teammates.
Use professional communication and VPNE-approved language choices.
Help facilitate the transition at the end of the shift.
Provide information about garage hours, rates, and promotions upon request.
Maintain a neatly groomed appearance and meet uniform standards.
Perform cleaning duties as assigned.
Adhere to the VPNE attendance policy.
Follow safety protocols and procedures, wear appropriate safety gear, and promptly report hazards or incidents.
Fill out damage or accident reports/supports.