Gaming (Slot) Technician - Full-Time

PENN Entertainment • Plainville, MA

16h

About The Position

The Gaming (Slot) Technician fosters a fun environment and provides welcoming service to guests and coworkers. The role maintains and repairs slot machines while ensuring regulatory compliance, maintaining the slot maintenance system, and assisting customers with questions or complaints. Duties also include preventative and floor maintenance, keeping repair parts adequately stocked, and working on special projects as assigned. The position requires electronic and mechanical troubleshooting, the ability to use electronic test equipment, and calm, sound judgment in stressful situations. The role involves standing and walking for the entire shift and working in casino conditions that may include secondhand smoke, varying noise and temperature levels, illumination, vibration, crowds, and changes in air quality.

Requirements

• High school diploma or GED, plus one to six months of related experience and/or training, or an equivalent combination of education and experience.
• Experience with electronic and mechanical troubleshooting and electronic test equipment, such as board testers, multimeters, and oscilloscopes.
• Ability to respond calmly and make rational decisions in stressful situations involving coworkers, guests, and vendors.
• Excellent interpersonal skills.
• Good oral and written communication skills; must be fluent and literate in English.
• Outgoing, energetic, and enthusiastic attitude; comfortable initiating conversations and creating a fun environment with guests.
• Ability to stand and walk for the entire shift and move easily around the property.
• Ability to listen and respond to visual and aural cues.
• Ability to tolerate secondhand smoke, varying noise and temperature levels, illumination, vibration, crowds, and air quality.
• Regularly stand, walk, and use hands to finger, handle, or feel objects, tools, or controls; frequently talk or hear; occasionally reach, climb or balance, and stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move more than 100 pounds.
• Required vision abilities include close, distance, and peripheral vision.

Nice To Haves

• Previous Slot System experience with ACSC, SDS, CDS, or similar systems.

Responsibilities

• Foster a fun environment and act as a gracious host to guests and coworkers.
• Ensure regulatory compliance in slot machine maintenance, including moves, conversions, and repairs.
• Ensure the functionality of the slot maintenance system.
• Interact with Slot Operations personnel and guests while repairing slot machine functions.
• Work on special projects as assigned.
• Help maintain adequate stock of parts needed for repairs.
• Perform preventative maintenance by cleaning, inspecting, adjusting, and testing machine parts.
• Perform floor maintenance by troubleshooting and repairing machine malfunctions and system problems as they occur during gaming.
• Assist customers with questions and complaints regarding slot machines; provide explanations and resolve problems as appropriate.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage may be available, depending on position.
• 401(k) matching may be available, depending on position.
• Annual performance bonus may be available, depending on position.
• Paid time off earned according to local policy and increased with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED