Gaming Attendant

Churchill Downs • Owensboro, KY

6d

About The Position

The Gaming Attendant provides patrons with a safe, enjoyable, and efficient gaming experience. The role involves monitoring gaming machines, assisting customers, ensuring compliance with gaming regulations, handling cash transactions, and performing minor maintenance as needed. The attendant works with technicians and other team members to support smooth gaming-floor operations and a positive patron experience.

The position requires regular standing, speaking, hearing, using hands, and reaching; sitting is occasionally required. The employee must occasionally lift or move up to 10 pounds. Work may take place in office areas with moderately quiet noise levels and on a gaming floor that may be loud, with potential exposure to cigarette smoke. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Requirements

• High school diploma or equivalent.
• Excellent interpersonal and customer service skills.
• Strong verbal communication abilities.
• Effective problem-solving and troubleshooting skills.
• Basic understanding of gaming machines and related technology.
• Ability to accurately handle cash and financial transactions.
• Ability to work effectively as part of a team.
• Must obtain and maintain all gaming licenses or certifications required by local or state authorities.
• Ability to perform the stated physical duties, including occasionally lifting or moving up to 10 pounds.

Nice To Haves

• Previous customer service or gaming industry experience.

Responsibilities

• Greet patrons professionally and assist with game rules, machine operation, and general inquiries.
• Monitor gaming machines, report malfunctions promptly, and perform minor troubleshooting when appropriate.
• Follow applicable gaming regulations, verify patron age, and promote responsible gaming practices.
• Handle cash transactions and payouts accurately and maintain balanced cash drawers.
• Maintain cleanliness and organization in gaming areas and perform routine machine maintenance.
• Coordinate with technicians on major repairs or technical issues.
• Collaborate with security, hospitality, and other team members to support smooth operations and a positive patron experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED