Gaming Director

Star Casino • Mahnomen, MN

2d

About The Position

Under the general supervision of the General Manager/Executive Officer, the Gaming Director is responsible for the development, coordination, evaluation, and administration of gaming strategy and performance across Slots, Table Games, Bingo/Pull-Tabs, and off-site Gaming Operations. The position oversees gaming management and is directly responsible for the Table Games Manager, Assistant Slots Manager, Bingo/Pull Tab Manager, and Off-Site Gaming Operations, with indirect oversight of 95 team members. Providing the STAR Experience to guests and fellow team members is a priority in all interactions.

The director ensures gaming operations comply with applicable tribal, state, and federal laws and ordinances, protects the integrity of gaming operations, and oversees required regulatory reporting. The role establishes guest service and development programs, monitors satisfaction, and works to improve guest retention and service standards throughout each property. It also leads communication, strategy, policy development, and long-range planning across the organization.

The position manages staffing and performance, including recruitment, selection, training, development, coaching, evaluations, and workforce planning. It develops and administers the Gaming department’s annual budget, monitors results and variances, and directs financial, operational, and marketing strategies to support business and profitability objectives. The director reviews operating results and performance data, recommends improvements, and ensures compliance with departmental procedures, the Internal Control Manual, the Tribal-State Compact, and National Indian Gaming Commission standards.

The position requires a bachelor’s degree in Business Management, Accounting, or a related field and at least five years of related gaming experience, or an equivalent combination of education and experience, or nine years of direct gaming management experience. The director must meet gaming licensing requirements under the Tribal-State Compact and hold a valid driver’s license and insurance. The role requires irregular hours, weekends, holidays, availability for call-in 24 hours a day on short notice, and maintaining a corporate cell phone. Work takes place in an office and on the casino floor, with noise ranging from moderate to loud and occasional exposure to moderate concentrations of tobacco smoke.

Requirements

• Bachelor’s degree in Business Management, Accounting, or a related field and a minimum of five years of related gaming experience; or an equivalent combination of education and experience; or nine years of direct gaming management experience.
• Must meet gaming licensing requirements prescribed by the Tribal-State Compact.
• Valid driver’s license and insurance.
• Extensive knowledge of the gaming industry, casino operations, and the federal, state, and tribal laws, ordinances, policies, and guidelines governing casino gaming.
• Leadership capabilities across project, people, and financial management, and the ability to develop and maintain effective cooperative working relationships among departments.
• Ability to comprehend, analyze, and interpret financial reports and legal documents, define issues, draw valid conclusions, and implement effective solutions.
• Ability to remain composed and make decisions under stressful conditions involving varied responsibilities, large sums of money, and timelines.
• Strong interpersonal, written, and verbal communication skills, including the ability to speak professionally to individuals and groups.
• Analytical and negotiating skills, originality, initiative, judgment, strong work ethics, sound values, and professional integrity.
• Ability to manage, use, and protect confidential and sensitive information.
• Proficiency with PCs, Microsoft programs, and casino-related software.
• Ability to work irregular hours, weekends, and holidays, and be available for call-in 24 hours a day on short notice.
• Ability to carry and maintain a corporate cell phone for call-ins or questions 24 hours a day.
• Ability to attend required meetings and participate in training and development sessions.

Responsibilities

• Direct the development, coordination, evaluation, and administration of gaming strategy and performance for Slots, Table Games, Bingo/Pull-Tabs, and off-site Gaming Operations.
• Supervise Gaming management, including direct supervision of the Table Games Manager, Assistant Slots Manager, Bingo/Pull Tab Manager, and Off-Site Gaming Operations, and indirect supervision of 95 team members.
• Ensure gaming operations comply with applicable tribal, state, and federal laws and ordinances, and oversee gaming integrity and required regulatory reports.
• Establish guest service and guest development programs to support guest retention and satisfaction; review satisfaction measures and take action to improve results.
• Lead effective team member and management communications throughout the facilities and provide information and direction to management staff.
• Support the development of executive management and team members, promote qualified tribal members’ employment and professional development, and model the organization’s code of conduct.
• Recruit and select applicants; communicate job responsibilities and performance expectations; assess performance; provide feedback and coaching; identify development opportunities; and maintain current job descriptions.
• Plan, assign, schedule, and direct work, evaluate and document performance, review applications and files, and conduct hiring and promotion interviews in accordance with policies and procedures.
• Develop and manage the Gaming department’s annual budget, prepare preliminary drafts, present proposed budgets for approval, monitor monthly results, and report significant variances to the General Manager/Executive Officer.
• Anticipate and plan for resources needed to support departmental programs and systems, and ensure effective and efficient use of financial resources.
• Participate in formulating and administering company policies and direct and coordinate departmental activities to establish and achieve long-range goals and profitability objectives.
• Review activity, cost, operations, forecast, and accounting analyses to assess progress, support budgetary planning and financial reporting, and evaluate capital expenditure proposals.
• Develop, review, update, and implement business and marketing strategies to improve financial performance, attract clientele, improve market position, enhance revenue, and optimize profit.
• Plan and direct investigations and negotiations related to business operations.
• Ensure departmental procedures, the Shooting Star Casino Internal Control Manual, the Tribal-State Compact, and National Indian Gaming Commission standards are followed.
• Review operating results daily, weekly, and monthly, compare performance with established objectives, and identify operational efficiencies and deficiencies.
• Gather and analyze statistical and narrative information about gaming operations and recommend ways to increase efficiency.
• Listen and respond to guest concerns and refer guests to appropriate departments or functions for issue resolution.
• Attend required meetings and participate in training and development sessions.
• Perform other duties and responsibilities as required or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Director