Director of Gaming Operations

Gold Country Casino Resort•Oroville, CA

About The Position

Responsible for the overall administration of the Slot and Table Games Departments and their operations and functions, aligned with casino goals and objectives and compliant with operational and regulatory policies and procedures. The role has discretionary authority concerning Class III and Class II gaming activities in the Slot Department and oversees Table Games operations to ensure accurate, efficient, and lawful activity under Tribal and federal laws, Gaming Commission regulations, and casino policies, procedures, and controls. The description also assigns discretionary authority over Class III gaming activities in the Blackjack Department to the Interim Director of Gaming Operations. The Director develops department policies and short- and long-term objectives, analyzes operating and financial information, and works with the General Manager to review progress and adjust objectives. The position oversees staffing and employee-related recommendations, financial compliance, slot machine moves, and departmental compliance with gaming laws, internal controls, and regulatory requirements. It also includes supervisory responsibilities and maintaining confidentiality, professionalism, ethical conduct, regular attendance, and positive interactions among employees, management, and guests. The role requires strong communication, organizational, analytical, mathematical, and computer skills; the ability to interpret financial, legal, operational, and technical materials; and the ability to work amid disruptive conditions. The employee must pass an initial drug screening, background investigation, random drug tests, and a credit check. The position involves frequent standing, continuous hand and arm activity, reaching, and working on a casino floor that is continuously smoke-filled, with occasional exposure to moving mechanical parts and loud noise.

Requirements

Ability to perform each essential duty satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Must pass an initial drug screening, background investigation, random drug tests, and credit check.
Must possess excellent communication, organizational, and analytical skills.
Must be extremely numbers-oriented and computer-literate.
Ability to read and interpret financial reports, legal documents, safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write reports, business correspondence, and procedure manuals, and to present information effectively and respond to questions.
Ability to perform arithmetic using whole numbers, fractions, and decimals and to work with probability and statistical inference.
Ability to interpret written, oral, diagrammatic, and scheduled instructions.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret technical instructions and work with abstract and concrete variables.
Ability to maintain visual attention and mental concentration in highly disruptive conditions.
Must be detail-oriented and possess organizational skills.
Must be able to tolerate a smoke-filled environment while on the casino floor.
Must understand the State Compact, MICS, and Tribal Gaming Ordinance.

Responsibilities

Administer Slot and Table Games Department operations in alignment with casino goals and in accordance with operational policies, procedures, and regulatory requirements.
Formulate and administer department policies and develop short- and long-term goals and objectives for the Slot and Table Games Departments.
Analyze department activities, costs, operations, and forecast data to assess progress toward goals and objectives.
Confer with the General Manager to review achievements and discuss changes to goals or objectives based on current or projected conditions.
Monitor Table Games financial activities and ensure applicable casino, federal, and Gaming Commission laws, rules, regulations, and controls are enforced.
Review, approve, or deny recommendations concerning department employees, including hiring, transfers, suspensions, promotions, discharge, evaluations, assignments, training, development, rewards, and discipline.
Oversee the maintenance of appropriate staffing levels.
Coordinate video slot machine moves with the Video Supervisor, Video Repair Supervisor, and Network Administrator.
Maintain knowledge of applicable Tribal, local, state, and federal Indian gaming laws and regulations, as well as casino internal controls, policies, and procedures.
Maintain confidentiality, professionalism, and ethical business conduct.
Maintain a regular attendance record.
Work with the General Manager and Gaming Commission to ensure compliance with gaming regulations and NIGC requirements.
Ensure department management fosters positive interaction among employees, management, and customers.
Use the EDGE guest experience program during guest interactions.
Complete internal EDGE observations, coach employees, and enter weekly snapshots.
Carry out supervisory responsibilities, including interviewing, hiring, training, directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Perform other duties as assigned.