Gaming Attendant Part Time

Churchill Downs Incorporated•Newport, KY

10d•Onsite

About The Position

Newport Racing & Gaming is a gaming and entertainment facility in Newport, Kentucky, with more than 400 Vegas-style games, sports wagering, a restaurant, and simulcast. Gaming Attendants serve as ambassadors to guests, providing friendly and helpful service and a fun gaming experience through payouts and general assistance on the gaming floor. They maintain machines, assist with gaming transactions, explain machine features, handle jackpots and cash, and promote guest programs and events. The role requires compliance with gaming regulations, company procedures, internal controls, and responsible gaming and anti-money-laundering practices. The employee works throughout assigned gaming-floor areas, including the smoking area, in an environment where noise is usually moderate to loud.

Requirements

Ability to obtain and maintain a license issued by the Kentucky Horse Racing and Gaming Corporation.
Ability to deliver courteous, professional guest service and communicate effectively with guests, vendors, visitors, and team members.
Ability to maintain professional conduct, sound judgment, integrity, and a strong work ethic.
Ability to work in a fast-paced environment and maintain a clean and safe work area.

Nice To Haves

Prior guest service experience.
Prior cash-handling experience.
Prior gaming experience.

Responsibilities

Keep gaming guests in play by providing fast, friendly service, maintaining machines, making change, paying jackpots, and promoting guest programs and events.
Patrol assigned sections and look for opportunities to assist guests.
Greet and welcome guests on the gaming floor and celebrate their wins.
Complete paper fills and jackpot payouts promptly and accurately, with personalized service.
Complete verification paperwork for jackpot payouts.
Maintain good working relationships with cage employees to execute gaming transactions.
Assist guests playing machines and explain machine features, including ticket-in/ticket-out technology.
Identify machine malfunctions, determine appropriate actions, and correct issues such as printer errors and bill-validator problems.
Perform cash-handling transactions, including paying jackpots and making change.
Maintain the integrity of cash wallets and balance them at the end of each shift.
Promote honesty and trust among team members and positive guest relations through prompt, courteous, and efficient service.
Communicate effectively with guests, team members, and leadership in a fast-paced environment.
Comply with company standard operating procedures and internal controls, as well as applicable gaming regulations and laws.
Support responsible gaming and responsible alcohol service by discreetly notifying management of concerns or observations.
Maintain a clean and safe area for guests and team members.
Notify senior management or the Ethics Hotline promptly and discreetly about observed illegal acts or internal ethics violations.
Comply with the Bank Secrecy Act and property policy, and monitor for suspicious transactions.
Perform other duties as assigned.