Gaming Attendant Part Time

Churchill Downs•Newport, KY

8d•Onsite

About The Position

Newport Racing & Gaming is a gaming and entertainment facility in Newport, Kentucky, featuring more than 400 Vegas-style games, sports wagering, a restaurant, and simulcast. Gaming Attendants serve as ambassadors to guests by providing friendly, helpful service and a fun gaming experience through payouts and general assistance on the gaming floor. The role supports guest play by maintaining machines, providing change, paying jackpots, and promoting guest programs and events. Attendants patrol assigned sections, assist guests with machine features and ticket-in/ticket-out technology, identify and correct certain machine malfunctions, and complete payout and verification paperwork. The position also involves cash handling, balancing cash wallets, maintaining positive relationships with cage employees, and complying with company procedures, internal controls, gaming regulations, and applicable laws. Attendants must promote responsible gaming and alcohol service, monitor for suspicious transactions under the Bank Secrecy Act, and maintain a clean and safe area. The work requires circulating through assigned areas, including smoking areas, and observing guests and machines. The environment is usually moderate to loud.

Requirements

Must be able to obtain and maintain a license issued by the Kentucky Horse Racing and Gaming Corporation.
Demonstrate professional, courteous, and positive guest service.
Maintain excellent communication skills and interpersonal relations.
Demonstrate sound judgment, professional integrity, and a strong work ethic.
Comply with Gaming Commission regulations, applicable laws, and company and departmental policies and procedures.
Ability to work in a fast-paced environment and communicate effectively with guests, team members, and leadership.
Ability to meet the physical demands of the role, including frequent sitting or standing, walking, handling and reaching, climbing or balancing, stooping, kneeling, crouching or crawling, and talking or hearing.
May be required to lift, push, and pull up to 25 pounds.

Nice To Haves

Prior guest service experience preferred.
Prior cash handling experience preferred.
Prior gaming experience is a plus.

Responsibilities

Provide prompt, friendly, courteous, and efficient service to gaming guests.
Patrol assigned sections of the gaming floor and look for opportunities to assist guests.
Greet and welcome guests, celebrate their wins, and promote guest programs and events, including the New Member Offer, Players Club benefits, drawings, and giveaways.
Maintain machines and provide change to keep guests in play.
Complete paper fills and jackpot payouts promptly and accurately, and complete verification paperwork for jackpot payouts.
Maintain a good working relationship with cage employees to support gaming transactions.
Explain machine features to guests when necessary, including ticket-in/ticket-out technology.
Identify machine malfunctions and take appropriate action, including correcting printer errors and bill-validator issues.
Handle cash transactions, including paying jackpots and making change; maintain the integrity of cash wallets and balance them at the end of the shift.
Promote honesty, trust, and positive guest and team-member relations.
Comply with company standard operating procedures, internal controls, Gaming Commission regulations, applicable federal and state laws, and departmental policies.
Promote responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns or observations.
Maintain communication and professional relationships with guests, vendors, visitors, and team members.
Maintain a clean and safe area for guests and team members.
Notify senior management or the Ethics Hotline promptly and discreetly about observed illegal acts or internal ethics violations.
Comply with the Bank Secrecy Act and the property’s BSA policy, and monitor for suspicious transactions.
Perform other duties as assigned.