Game Technician

Andretti Indoor Karting & Games•Buford, GA

About The Position

Andretti Indoor Karting & Games is seeking a Game Technician to provide a fun and exciting atmosphere while anticipating guest needs and exceeding guest service expectations. The role supports guest service across multiple areas and follows the company’s standards for quality and guest satisfaction. Game Technicians repair and maintain games, simulators, and attractions; assist guests with game operation and safety; and help keep games, prize inventory, and work areas clean and presentable. The position requires a varied schedule, including days, nights, holidays, and weekends, and involves working with audiovisual systems, tools, electronics, and computer equipment. Andretti describes itself as a rapidly growing family entertainment company with locations in Florida, Georgia, Texas, and Arizona, and additional locations planned throughout the United States. The company offers professional development and training, and says it develops, trains, and promotes employees from entry-level positions. The work environment may include bright, dim, or flashing lights and loud sounds. Physical demands include extended periods of walking or standing, regular lifting up to 15 pounds, occasional stocking up to 50 pounds, and bending, reaching, turning, and climbing.

Requirements

High school diploma or equivalent.
Ability and desire to be pleasant, upbeat, and sociable throughout the workday.
Ability to work a varied schedule, including days, nights, holidays, and weekends.
Ability to work alone and take initiative.
Ability to use and read a volt/ohmmeter and soldering gun.
Ability to read schematics.
Basic knowledge of computer systems and some general point-of-sale operations.
Basic knowledge of troubleshooting computer hardware and peripherals.
Ability to communicate quickly and accurately.
Manual dexterity to use and operate necessary equipment.
Ability to understand, follow, and maintain safety standards.
Ability to walk or stand for extended periods; regularly lift up to 15 pounds; and bend, reach, turn, lift, climb, and occasionally stock items up to 50 pounds.

Nice To Haves

Experience with family entertainment centers is helpful but not required.

Responsibilities

Welcome visitors and respond to guests in a friendly, positive manner with a sense of urgency.
Repair games and explain game operation to guests.
Perform preventative maintenance on games, simulators, and attractions.
Maintain inventory of electronics, game parts, tools, and prize-game stock.
Document game issues, parts, and work history.
Use audiovisual systems, including movie sound, mobile video, projectors, and control systems.
Keep games clean and presentable to guests.
Observe, instruct, and monitor guests for safety and adherence to guidelines.
Assist with guest recovery and notify a manager to support positive guest experiences.
Communicate clearly and professionally with guests and coworkers.
Work as a team player and contribute to the efforts of other departments.
Attend required department and company meetings and training sessions.
Maintain a clean work area in accordance with company policies and procedures.
Know facility emergency procedures.
Perform assigned opening, running, and closing department duties.
Follow the company’s uniform guidelines.
Learn new skills and trades.