Game Tech

Dave & Buster's•Lubbock, TX

9d•$7 - $16

About The Position

Dave & Buster’s Gaming Support Techs, also called Midway Techs, repair and maintain the building’s games, simulators, and technical equipment. They also assist Guests and maintain ideal player conditions in the midway. The role combines equipment maintenance and general store upkeep with Guest service, merchandise and supply support, and coordination with other Team Members and Managers. Work may include days, nights, and weekends as required.

Requirements

Must be at least 18 years of age.
Must clearly communicate with Guests and other Team Members.
Must be friendly and able to smile while working.
Must be able to work days, nights, and/or weekends as required.
Must be able to work off an extension ladder and in a noisy, fast-paced environment with distracting conditions.
Must be able to move about the facility, stand for long periods, read and write handwritten notes, and lift and carry up to 30 pounds.

Nice To Haves

Technical and/or electrical skills are preferred but not required.

Responsibilities

Repair and maintain amusement equipment in a timely manner.
Perform daily, weekly, monthly, and quarterly game maintenance as directed by management.
Load and refill tickets in redemption games, taking care to secure ticket storage areas.
Assist Guests with requests and questions, make recommendations, and provide timely, accurate service.
Greet Guests, help ensure their experience is satisfactory, invite them to return, and notify a Manager about Guests who appear unhappy.
Keep games clean and unobstructed, review midway cleanliness and organization, and bring areas up to standard.
Stock, display, and secure merchandise; conduct merchandise inventory during and after shifts if applicable; and check that necessary supplies are restocked.
Set up displays to increase Guest traffic and promote sales.
Maintain and organize the tech room and storage areas.
Assist with general store maintenance as directed by management.
Keep the immediate supervisor informed of significant problems or unusual matters, take corrective action where necessary, or suggest alternatives.
Assist other Team Members as needed and maintain cooperative working relationships.
Discuss problem areas with the Manager.