Game Support Tech

Dave & Buster's Inc.•Fort Myers, FL

4d•$15 - $20

About The Position

Game Support Techs, also called Gaming Support Techs or Midway Techs, repair and maintain the building’s games, simulators, and technical equipment. They assist Guests and maintain ideal player conditions in the midway. The role combines equipment maintenance with Guest service, merchandise and supply upkeep, and general store maintenance. Team Members work days, nights, and/or weekends as required in a noisy, fast-paced environment.

Requirements

Must be at least 18 years of age.
Must clearly communicate with Guests and other Team Members.
Must be friendly and able to smile while working.
Must be able to work days, nights, and/or weekends as required.
Must be able to work off an extension ladder.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to move about the facility and stand for long periods.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.

Nice To Haves

Technical and/or electrical skills are preferred, but not required.

Responsibilities

Provide a positive Guest experience and communicate with Guests, Team Members, and Managers.
Repair and maintain amusement equipment in a timely manner.
Load and refill tickets in redemption games and secure ticket storage areas.
Assist Guests with requests, answer questions, make recommendations, and address concerns by notifying a Manager when a Guest appears unhappy.
Stock, display, secure, and inventory merchandise as applicable.
Check and restock supplies, maintain standards in assigned areas, and discuss problem areas with a Manager.
Keep midway games clean, organized, and unobstructed.
Position and set up displays to increase Guest traffic and promote sales.
Maintain and organize the tech room and storage areas.
Perform daily, weekly, monthly, and quarterly game maintenance as directed by management.
Assist with general store maintenance and support other Team Members as needed.
Keep the immediate supervisor informed of significant problems or unusual matters and take corrective action or suggest alternatives when necessary.
Maintain a cooperative and harmonious working relationship with other Team Members.