Game Support Technician

Dave & Buster's Inc.•Florence, KY

2d•$7 - $17

About The Position

Gaming Support Techs, also called Midway Techs, are responsible for repairing and maintaining the building’s games, simulators, and technical equipment. They assist Guests and maintain ideal player conditions in the Midway while delivering a positive Guest experience. The role includes routine game and store maintenance, merchandise and supply organization, and helping other Team Members as needed. Technical and/or electrical skills are preferred but not required. Applicants must be at least 18 years of age.

Requirements

Must be at least 18 years of age.
Must clearly communicate with Guests and other Team Members.
Must be able to work days, nights, and/or weekends as required.
Must be able to work off an extension ladder.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to move around the facility and stand for long periods.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.

Nice To Haves

Technical and/or electrical skills.

Responsibilities

Deliver a positive Guest experience in an ideal environment for food, drinks, and games.
Keep the immediate supervisor informed of significant problems or unusual matters and take corrective action or suggest alternatives when necessary.
Provide timely, accurate service; manage wait times and communicate information to Guests, Team Members, and Managers.
Greet Guests positively, assist with requests and questions, make recommendations, and invite departing Guests to return.
Repair and maintain amusement equipment in a timely manner.
Load and refill tickets in redemption games and secure ticket storage areas.
Notify a Manager when a Guest appears unhappy.
Stock, display, and secure merchandise; conduct merchandise inventory during and after shifts when applicable.
Check and restock supplies, maintain area standards, and discuss problem areas with a Manager.
Keep Midway games clean and unobstructed and position displays to increase Guest traffic and promote sales.
Assist with daily maintenance and organization of the tech room and storage areas.
Perform daily, weekly, monthly, and quarterly game maintenance safely and efficiently as directed by management.
Assist with general store maintenance and support other Team Members as needed.
Maintain cooperative and productive working relationships with other Team Members.