Senior Game Technician
About The Position
Star Lanes Polaris is seeking a hands-on Senior Game and Redemption Technician to troubleshoot and repair arcade games and help oversee the game room. The position is responsible for the functionality and upkeep of games and supports the day-to-day operation of the arcade and redemption areas. It combines technical work with inventory management, team leadership, guest service, and department performance monitoring. The role includes maintaining arcade equipment, coordinating with technicians and vendors, managing redemption inventory, and monitoring sales, game performance, prize costs, and other metrics. The technician will also recommend games, prizes, promotions, and merchandising strategies; lead and support team members; assist with staffing and labor management; and respond to guest questions and concerns. This is a full-time management position with a flexible schedule that includes evenings, weekends, some holidays, and special events. The role is based at Star Lanes Polaris in Columbus, Ohio.
Requirements
- Prior hands-on experience working with and repairing arcade or game machines.
- Experience with redemption inventory, prize ordering, and inventory management.
- Previous leadership or management experience.
- Availability to work a flexible schedule that includes evenings, weekends, some holidays, and special events.
Nice To Haves
- Experience in entertainment, hospitality, bowling, arcades, family entertainment centers, or a similar environment.
Responsibilities
- Maintain arcade game functionality and troubleshoot and repair equipment as needed.
- Manage the day-to-day operations of the arcade and redemption areas.
- Work with technicians and vendors to address equipment issues quickly.
- Manage redemption inventory, including prize ordering, receiving, merchandising, and organization.
- Monitor arcade sales, game performance, prize costs, and other department metrics.
- Recommend new games, prize offerings, promotions, and merchandising strategies.
- Lead, coach, train, and motivate arcade team members.
- Assist with scheduling, staffing, training, and labor management.
- Handle guest questions and concerns and provide service recovery.
- Help wherever needed to support the entertainment operation.
Benefits
- $55,000–$65,000 annual salary range (Base + Monthly Bonus); starting salary depends on relevant experience, skills, and qualifications.
- Health, dental, vision, and life insurance.
- Paid time off.
- Major holidays off.
- Free lunch daily.
- Annual Employee Appreciation Event.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
