Furniture Project Coordinator

EMPIRE OFFICE INC • New York, NY

11d • $60,000 - $75,000 • Onsite

About The Position

Empire & Co. is seeking a Furniture Project Coordinator to join their team in NYC. This role is a crucial part of the project team, responsible for providing high-level customer service, supporting the project management team, and ensuring that all orders and projects are managed efficiently from start to finish. The goal is to meet and exceed customers’ expectations of "Delivering Perfect."

Requirements

• High School Degree plus 1-2 years of professional experience.
• Bachelor’s degree or equivalent.
• Steelcase and Hedberg experience required.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Strong communication skills, both written and oral.
• Ability to take initiative and think proactively.
• Comfortable handling multiple tasks at a time.
• Proven organizational and time management skills.
• Critical thinking capabilities to solve any issues.
• Understanding and adherence to deadlines.
• Ability to work well in a team environment.

Nice To Haves

• Furniture or dealership experience a plus but not required.

Responsibilities

• Assist in the preparation of quotes and orders, ensuring accuracy in pricing and product details.
• Coordinate with vendors to confirm order details and follow up on acknowledgments.
• Maintain updated records of client interactions and order statuses in internal systems.
• Support the sales team by managing small to mid-sized projects under supervision.
• Organize and color-code floor plans and product counts for client presentations.
• Assist with the creation of sales reports and documentation required for meetings.
• Request and track Certificates of Insurance (COI) as needed for project installations.
• Provide excellent customer service by addressing client inquiries and ensuring timely responses.
• Support the team in organizing and preparing materials for client installations, including managing punch lists, and assisting with the resolution of any discrepancies.
• Collaborate with the Senior Sales Coordinators and Sales Managers to ensure all projects are completed on time and within scope.
• Confirming receipt of purchase orders with vendors.
• Confirming receipts of acknowledgments from vendors.
• Creating and managing vendor requests for deposits.
• Leading resolution of acknowledgment discrepancies.
• Creating order status reports (initiate and maintain throughout).
• Creating Operations requests (advise union/non-union; standard time or overtime).
• Assisting in the preparation of installation packages/binders.
• Maintaining punch list documentation (dates, advising clients).
• Ordering punch list items (if necessary/requested).
• Creating laser and RA tickets when PM is not involved to prompt freight claims.
• Completing installation.
• Invoicing upon delivery and installation.
• Managing day two orders.
• Maintaining client contact to ensure satisfaction.
• Inputting and setting up new customers and vendors.
• Requesting warranty information.
• Compiling Product Mix Reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level