Funeral Services Assistant (part-time)

Service Corporation International•Phoenix, AZ

19h

About The Position

Provides clerical and administrative assistance in support of funeral operations. The role also involves meeting members of the public, answering questions and providing information about funeral and cremation services, responding to phone calls courteously, and assisting with funeral, memorial, and other services or ceremonies as requested by clients and management. Attendance at monthly staff meetings is expected. Duties must be performed consistently with the company’s mission and values and in accordance with its policies and procedures.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.
Ability and willingness to learn.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Prepare for services by delivering and arranging floral displays, chairs, caskets, urns, photographs, and other personal keepsakes or mementos, and ensure their proper care and storage.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of deceased individuals, including dressing and lifting, or operate the crematory when permitted by law and company regulations.
Perform office duties using equipment such as fax machines, computers, multiline phone systems, debit card machines, typewriters, postage meters and scales, and stereo or video systems.
Run errands, including delivering flowers and picking up supplies or documents.
Serve as an usher and, as needed, park cars or perform transportation duties.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where permitted by law.
Assist with visitations, memorials, and funeral services, including setting up visitation areas and chapels, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and other people entering the office to request information or assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and, when required, client vehicles.
Attend monthly staff meetings.