Funeral Service Assistant (part-time)

SCI Shared Resources•Winter Park, FL

27d

About The Position

Provides clerical and administrative assistance in support of funeral operations. The role includes welcoming and assisting the public, answering questions about funeral and cremation services, answering phones courteously, and assisting with funerals, memorials, and other ceremonies as requested by client families and management. The assistant is expected to attend monthly staff meetings and perform duties in keeping with the company’s mission, values, policies, and procedures.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and personal keepsakes or mementos, and ensure proper care and storage of these items.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of the deceased, including dressing and lifting, or operate the crematory as permitted by law and company regulations.
Perform office duties, including answering phones and operating office equipment and systems.
Run errands, such as delivering flowers and picking up supplies or documents.
Serve as an usher and, when needed, park cars or perform transportation duties.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where permitted by law.
Assist with visitations, memorials, and funeral services, including setting up visitation rooms and chapels, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and others entering the office to request information or assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles as required.
Attend monthly staff meetings.