Funeral Service Assistant (part-time)

Service Corporation International•Madison Heights, MI

19d

About The Position

The Funeral Service Assistant provides clerical and administrative support for funeral operations and helps families and the public by answering questions and sharing information about funeral, cremation, and related services. The role may assist with funeral, memorial, and other ceremonies at the request of clients and management, and requires attendance at monthly staff meetings. Duties must be performed in accordance with the company’s mission, values, policies, and procedures. The position supports service preparation and setup, assists with documentation and office tasks, helps accommodate families during visitations and services, and may assist with respectful preparation of deceased persons or crematory operations as permitted by law and company regulations. It also involves driving funeral home vehicles, running errands, serving as an usher, and maintaining vehicles as needed.

Requirements

High school diploma or equivalent.
Valid state driver's license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases; willingness and ability to learn are required.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and other family keepsakes, and ensure proper care and storage of these items.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of deceased persons, including dressing and lifting, or operating the crematory, as permitted by law and company regulations.
Perform office duties, including answering phones and operating office and service equipment.
Run errands such as delivering flowers and picking up supplies or documents.
Serve as an usher and, as needed, park cars or perform transportation duties.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where permitted by law.
Assist with visitations, memorials, and funeral services, including setting up visitation and chapel areas, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and other people entering the office, providing information and assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles as required.
Attend monthly staff meetings.