Funeral Service Assistant (part-time)

Service Corporation International • Ormond Beach, FL

18d

About The Position

The Funeral Service Assistant provides clerical and administrative support for funeral operations and helps prepare for and assist with funeral, memorial, visitation, and other services. The role includes welcoming families and members of the public, answering questions and phones courteously, providing information about funeral and cremation services, and accommodating family needs during services and visitations. The assistant performs duties in accordance with the company's mission, values, policies, and procedures, and is expected to attend monthly staff meetings.

Requirements

• High school diploma or equivalent.
• Valid state driver's license with an acceptable driving record.
• High level of compassion and integrity.
• Clear and concise verbal and written communication skills.
• Professional behavior and ability to work as a team player.

Nice To Haves

• Previous customer service and/or sales experience.
• Proficiency with the MS Office suite and databases.

Responsibilities

• Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and other family keepsakes, and ensure appropriate care and storage of these items.
• Prepare documents related to services, cremations, and maintenance as directed by management.
• Assist with respectful preparation of deceased individuals, including dressing and lifting, or operate the crematory, as permitted by law and company regulations.
• Perform office duties, including operating phones, fax machines, computers, debit card machines, typewriters, postage equipment, and stereo/video systems.
• Run errands, including delivering flowers and picking up supplies or documents.
• Serve as an usher and assist with parking cars or other transportation needs.
• Drive funeral home vehicles for services and to pick up families.
• Ensure refreshments are available where allowed by law.
• Assist with visitations, memorials, and funerals, including setting up visitation and chapel areas, dressing and casketing remains, and delivering family items and flowers.
• Greet and receive client families and other visitors seeking information or assistance.
• Accommodate family needs during services and visitations.
• Wash and clean funeral home vehicles and other client vehicles as needed.
• Attend monthly staff meetings.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED