Funeral Service Assistant (part-time)

Service Corporation International•Arnold, MO

21d

About The Position

Provides clerical and administrative assistance in support of funeral operations. The role also involves welcoming and assisting the public, answering questions about funeral and cremation services, handling phone inquiries courteously, and assisting with funeral, memorial, and other ceremonies as requested by clients and management. Attendance at monthly staff meetings is expected. Duties must be performed consistently with the company's mission, values, policies, and procedures. The assistant prepares service spaces and arranges items such as flowers, chairs, caskets, urns, photographs, and family keepsakes, ensuring their proper care and storage. The position may involve preparing service-related documents, respectfully assisting with preparation of remains, ushering, parking cars, driving funeral home vehicles, running errands, providing refreshments where permitted, and helping families during visitations and services. Office duties include using phones, a fax machine, a computer, payment equipment, and other office or audio-visual equipment. The assistant may also clean funeral home or client vehicles.

Requirements

High school diploma or equivalent.
Valid state driver's license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as part of a team.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with Microsoft Office and databases; willingness and ability to learn are required.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and family keepsakes, and ensure proper care and storage of these items.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist respectfully with preparation of the deceased, including dressing and lifting, or operating a crematory when permitted by law and company regulations.
Perform office duties, including answering phones and operating office, payment, and audio-visual equipment.
Run errands, including floral deliveries and picking up supplies or documents.
Serve as an usher and, when needed, park cars or perform transportation duties.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where permitted by law.
Assist with visitations, memorials, and funeral services, including setting up visitation and chapel areas, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and others entering the office, providing information and assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles as needed.
Attend monthly staff meetings.