Funeral Service Assistant (part-time)

SCI Shared Resources•North Hollywood, CA

18d

About The Position

Provides clerical and administrative assistance in support of funeral operations. The role includes greeting the public, answering questions about funeral and cremation services, answering phones courteously, and assisting with funeral, memorial, and other services or ceremonies as requested by clients and management. Duties must be performed consistently with the company’s mission, values, policies, and procedures. Attendance at monthly staff meetings is expected. The assistant prepares for services by delivering and arranging flowers, chairs, caskets, urns, photographs, and family keepsakes, and ensures these items are properly cared for and stored. The role also includes preparing service, cremation, and maintenance documents; assisting with respectful preparation of the deceased, including dressing and lifting, or operating a crematory as permitted by law and company regulations; performing office tasks; running errands; ushering and providing transportation; ensuring refreshments are available where permitted; and helping accommodate families during visitations and services. The assistant may also clean funeral home and client vehicles. The position pays $18.00 per hour. Part-time associates averaging 20 hours per week may be eligible for a 401(k). A pre-employment background check will verify criminal conviction history because the role involves working around or handling the deceased and working around families and colleagues. Convictions that have a direct, adverse, and negative relationship to these duties may result in withdrawal of a conditional job offer.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.
Ability and willingness to learn.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and personal keepsakes; ensure their proper care and storage.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of the deceased, including dressing and lifting, or operate a crematory as permitted by law and company regulations.
Perform office duties, including answering phones and operating office equipment and systems.
Run errands, including floral deliveries and picking up supplies or documents.
Serve as an usher and, as needed, park cars or perform transportation duties.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where allowed by law.
Assist with visitations, memorial services, and funerals, including setting up visitation and chapel areas, dressing and casketing remains, and delivering family items and flowers.
Greet and receive client families and other visitors seeking information or assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles as needed.
Attend monthly staff meetings.
Answer questions and provide information about funeral, cremation, and related topics.