Funeral Service Assistant (part-time)

SCI Shared Resources•Seminole, FL

About The Position

Provides clerical and administrative assistance supporting funeral operations. The role includes interacting with the public, answering questions about funeral and cremation information, responding to phone calls courteously, and assisting with funeral, memorial, and other services or ceremonies as requested by clients and management. Attendance at monthly staff meetings is expected. Duties must be performed consistently with the company’s mission and values and in accordance with its policies and procedures. The assistant prepares for services by delivering and arranging floral displays, chairs, caskets, urns, photographs, and other family keepsakes, and ensures these items are properly cared for and stored. The role may involve respectfully preparing the deceased, including dressing and lifting, or operating a crematory as permitted by law and company regulations. Other duties include preparing service, cremation, and maintenance documents; performing office tasks; running errands; serving as an usher; assisting with transportation and vehicle needs; ensuring refreshments are available where permitted; and supporting families during visitations and services. The assistant may also wash and clean funeral home and client vehicles.

Requirements

High school diploma or equivalent.
Valid state driver's license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.
Ability and willingness to learn.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Provide clerical and administrative assistance in support of funeral operations.
Meet and assist the public, answer questions, and provide information about funeral, cremation, and related topics.
Answer phones courteously and assist with funeral, memorial, and other services or ceremonies as requested.
Attend monthly staff meetings.
Deliver and set up floral arrangements, chairs, caskets, urns, photographs, and family keepsakes or mementos; ensure proper care and storage of these items.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of the deceased, including dressing and lifting, or operate a crematory as permitted by law and company regulations.
Perform office duties using equipment such as fax machines, computers, multiline phone systems, debit card machines, typewriters, postage meters and scales, and stereo or video systems.
Run errands, including delivering flowers and picking up supplies or documents.
Serve as an usher and, as needed, park cars or perform transportation duties.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where allowed by law.
Assist with visitations, memorials, and funeral services, including setting up visitation areas and chapels, dressing and casketing the deceased, and delivering family items and flowers.
Greet and receive client families and other people entering the office, and provide information and assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and other client vehicles as required.