Funeral Service Assistant (part-time)

SCI Shared Resources•Madison Heights, MI

18d•Onsite

About The Position

Provides clerical and administrative support for funeral operations and assists with funeral, memorial, and other services or ceremonies as requested by families and management. The role includes welcoming and assisting the public, answering questions about funeral and cremation services, handling phone calls courteously, and attending monthly staff meetings. Duties must be performed in keeping with the company’s mission and values and its policies and procedures. The assistant prepares service spaces and items, handles service-related documents, and may assist with respectful preparation of deceased persons, including dressing and lifting, or operate a crematory where permitted by law and company regulations. The role also involves office work, errands, ushering, parking or transportation tasks, driving funeral home vehicles, arranging refreshments where permitted, supporting families during visitations and services, and cleaning vehicles as needed.

Requirements

High school diploma or equivalent.
Valid state driver’s license with an acceptable driving record.
High level of compassion and integrity.
Clear and concise verbal and written communication skills.
Professional behavior and ability to work as a team player.
Ability and willingness to learn.

Nice To Haves

Previous customer service and/or sales experience.
Proficiency with the MS Office suite and databases.

Responsibilities

Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photographs, and family keepsakes, and ensure these items are properly cared for and stored.
Prepare documents related to services, cremations, and maintenance as directed by management.
Assist with respectful preparation of deceased persons, including dressing and lifting, or operate the crematory as permitted by law and company regulations.
Perform office duties, including answering phones and operating office equipment and systems.
Run errands, including delivering flowers and picking up supplies or documents.
Serve as an usher and, as needed, park cars or perform transportation duties.
Drive funeral home vehicles for services and to pick up families.
Ensure refreshments are available where permitted by law.
Assist with visitations, memorials, and funeral services, including setting up visitation and chapel areas, dressing and casketing remains, and delivering family items and flowers.
Greet and assist client families and other people who enter the office seeking information or assistance.
Accommodate family needs during services and visitations.
Wash and clean funeral home vehicles and, as required, other client vehicles.
Attend monthly staff meetings.
Answer questions and provide information about funeral and cremation services and related topics.